I've done everything from on-site support to large-scale Windows XP image design and deployment, but now -- due to age and disability -- I work from home, answering Help Desk calls for one of the
worst companies to work for in America.Our call queue times range from 30 minutes to over an hour, partly because the team gets virtually no training: some of them can take 45 minutes to track down drivers and install a printer. (I have provided some training for them in the past, but tamping down the calls in the queue always takes precedence over actually improving how we
respond to the calls).
As you can imagine, the users aren't the main source of frustration. Our IT department is easily the dumbest on God's gray Earth, and the stupid flows downhill from the very top. The business model seems to be "make a change that breaks tens of thousands of computers -- or hundreds of thousands of user profiles -- and let the Help Desk fix them one at a time as they call in." We basically work for Dilbert's PHB, and our company is circling the drain while we divest locations and cut costs by laying off staff and ditching M$ Office for GSuite... both of which are making the call queues even worse.
I cope by reminding myself that I do a good job, and take care of the callers I get. I also realize that I'm sitting in my jammies in a recliner, half-watching movies on a 55" TV while I work, that I only have to do one thing at a time, that I have almost no responsibilities that extend beyond any phone call I take, and that most of the end users' jobs are much worse than mine (hence our placement on the aforementioned list).
When I was younger, coming up, I would never have survived here. Now, I look at it as a means to a worthwhile end: my wife makes much better money, and we could survive quite comfortably on only her salary... but we enjoy new cars and cruises, and this Dilbertian hell is our conduit to such things. Besides, in our company of 50,000+ employees, I sometimes get to feel like a minor celebrity: several times per week, someone recognizes my voice and says "Thank God I got you!"