This. PayPal is historically terrible for sellers when it comes to disputes, but it is also terrible for buyers for disputes.
Credit card issuers tend to have better consumer protections, and some give higher protections with higher-tier cards: e.g. return protection (issuer will refund you if the merchant refuses your return), purchase protection (issuer will refund you if the goods aren't of quality, break, or are lost/stolen), warranty protection (issuer will extend the good's warranty at no cost).
Example: My hosting provider disappeared into the night last year. I had paid for annual service and cPanel was no longer accessible. Put in support tickets, crickets. Finally I disputed the service fee -- charged three months prior -- with my credit card company. The merchant didn't respond, so I got the entire hosting fee refunded. Presumably my bank or Visa ate the hosting fee because they couldn't charge back the merchant. Good luck getting PayPal to do that for you...