The FTC gave TM a slap on the wrist for doing the same thing, and then they approved TM's acquisition of Live Nation. Their conduct was arguably much worse.
Ticketmaster Reaches Settlement on Complaints of Deceptive Sales
The Federal Trade Commission has reached a settlement with Ticketmaster over complaints that the company used deceptive tactics to steer Bruce Springsteen fans to more expensive tickets through its own reseller last year.
The complaints stemmed from 14 Bruce Springsteen concerts last year where fans were steered to a Web site with inflated prices.
The settlement, announced Tuesday by the F.T.C.'s chairman, Jon Leibowitz, came after an investigation into 14 Springsteen concerts last May and June in which thousands of customers on Ticketmaster's Web site were pointed to TicketsNow.com, an eBay-like resale marketplace with no price caps, that offered similar tickets at inflated prices.
In some cases, brokers on TicketsNow advertised tickets they did not have, and the fans never got the tickets they paid for.
Under the terms of the settlement, Ticketmaster must pay refunds to fans and disclose the availability of tickets it resells through its subsidiary.
"TicketsNow.com sold phantom tickets without letting consumers know that the tickets did not exist," Mr. Leibowitz said in a statement. "Then, the company held onto consumers' money, sometimes for months, when it knew those fans weren't going to see Springsteen. Clearly consumers deserve better. They deserve to know what they're buying, including the risk that their tickets won't materialize."