Late in 1996, I decided that -- having been a software test engineer for 27 years -- I should finally buy a PC for my home. I chose Pacific Bell Internet (PBI) as my Internet service provider (ISP) for three main reasons:
* Rather than giving PBI my credit card number and having the charges automatically appear on my Visa bill each month, they would bill me on my phone bill. I had heard that too often it was difficult to stop automatic credit card charges once they started.
* PBI was part of Pacific Telesis (a unit of AT&T), the dominant company in telecommunications in California, with a reputation for excellence.
* With dial-up being the primary method for Internet connections, PBI could offer 33.6 Kbps instead of the more common 28.8 Kbps.
What a mistake!
PBI's service proved unacceptably deficient, both the actual Internet service and also the technical service provided by PBI's personnel. Outages in POPs, peering, news servers, mail servers, and even DNS tables were not rare. In the meantime, technical support generally reacted to any reported error as if the subscriber -- the customer whose monthly fees paid the salaries of the support staff -- were always at fault. Worse, the support staff often knew less about the Internet than the subscribers and even tried to talk subscribers through "corrective" actions that would be destructive.
The merger between Pacific Telesis and Southwestern Bell, leaving the latter in charge, did not result in any improvement. Finally, after almost two years with PBI, I canceled my account.
Today, where I live, AT&T is still the "phone company", having bought up Southwestern Bell and serving much of the metropolitan area of Los Angeles. (North Hollywood is a neighborhood of the city of Los Angeles. It is definitely urban.) I use Spectrum for my Internet connection. While the connection is very good unless Southern California Edison has an outage -- several times a year during which Spectrum's system dies -- I do not like several aspects of Spectrum's service. Thus, I use Spectrum to connect to Sunset.net, an ISP that does not otherwise serve my area.