Submission + - SPAM: DC Sues Grubhub, Claiming App Is Full of Hidden Fees and High Prices
The complaint says Grubhub orders often cost more than ordering the same item at a restaurant and argues that the company fails to reasonably disclose this to consumers. “Because Grubhub already charges consumers several different types of fees for its services
Grubhub — which also operates Seamless and several other food delivery apps — has made more elaborate attempts to insert itself into restaurant transactions as well. The lawsuit notes its launch of unsanctioned microsites that appear to be official restaurant sites, as well as custom phone numbers that let it charge fees when customers call restaurants, even when the calls didn’t result in orders. The company also offered a “Supper for Support” promotion that required restaurants to foot the bill for a special discount; it offered restaurants $250 in compensation after a backlash.
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