Comment Re:Not my experience (Score 1) 117
Usually I try to go Alamo as I've not had the same bullshit I've experienced with Hertz. The bar is low. My experience with Budget during this past July when they were the only option was they didn't have any mid-sized car despite a reservation, there was a crazy line at the airport, and they removed my direct booking discount because they had to rebook me for a compact economy car, and at the time they were billing ~$100 a day. Felt more like hunger games than an actual fucking business, but I guess that's the experience when there are shortages. Feels like you should get some customer service when you're burning over a grand.
Basically, the industry seems to be run on customer disservice, and paranoia about the cars being stolen. I suspect if someone could figure out how to effectively filter the crappy customers and actually provide customer service, they could do very well. Typically you just don't have much of a choice when you fly out to whatever regional airport and you're just stuck with Hertz or Budget hell.