Engaging omnichannel experiences that simplify how business service is delivered. BMC Helix Business Workflows, a modern case management system, is designed for all lines of business, including HR, facilities and other groups. It can be scaled, managed, and automated. BMC Helix Business Workflows for Lines of Business is an intelligent service management solution that empowers business leaders in order to automate, scale, and manage service delivery to achieve peak efficiency. BMC Helix Business Workflows changes the way businesses interact with, manage, innovate and scale services across the enterprise. It uses a single platform, empowering employees to create the workflows that they need to be independent and agile. This personalized employee experience drives engagement and productivity, redefining the relationship between IT and business, and helping to transform the business into a cognitive enterprise.