Best User Research Software for Zoom

Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love. Key features include: Five second testing: Quickly evaluate landing page effectiveness with brief user exposure. First click testing: Assess navigation efficiency by tracking user clicks. Surveys: Gather feedback from target customers for validation. Navigation testing: Optimize user flows through task completion assessments. Prototype testing with Figma: See how users navigate interactive Figma prototypes at every stage of the design process. Card sorting: Open and closed methods to organize and label content intuitively for your audience. Tree test: Refines I.A for user navigation, ensuring easy access to needed information. Preference testing: Understands audience preferences through choice-based questions. Participant recruitment: Enables testing with own users or via a panel with over 690,000 people across 120+ countries and with 35+ demographics. Interviews: Streamlines the entire interview process, from planning to transcription. Recordings: Capture your participants' audio, screen, and/or camera during unmoderated testing. Live website testing: Discover exactly where and why users struggle as they complete key tasks on live websites Spaces and Wallets: Organize research by team or project while managing budget allocation in one place.

THE WHAT: Evermuse is an AI guide that transforms customer conversations into roadmap insights, helping you create stronger products, faster. THE WHY: • Roadmapping is often slow, fragmented, and subjective. • Sales and CS calls remain a closed loop for Product teams. • Product teams end up leaning on broad AI tools and basic call notes that aren’t tailored to their needs. THE HOW: Evermuse captures Sales, CS, and Product team interactions with customers through file uploads, direct meeting recordings, and integrations with existing call recorders. It then distills those calls into the signals Product cares about (like requirements, friction points, standout quotes, and sentiment), organizing and tallying them by frequency. Evermuse compiles those signals into fully referenced opportunities your team can use in roadmap planning. Finally, Evermuse lets you query your complete dataset of customer calls with an AI-driven chat, so you can surface insights on demand.

Userlytics is a state-of-the-art user testing platform that allows users to quickly run user experience test on any digital asset (sites or apps, prototypes, competitor assets or more) from any device. Userlytics is the only platform that records the screen, audio, and webcam of participants. It also allows unlimited annotations, highlight reels and users/admins to be added. Userlytics also offers card sorting and tree testing, full audio transcriptions and branching logic. It also has dedicated account managers, quality assurance teams, and dedicated account managers to ensure that every result is excellent. You can give Userlytics an opportunity. Create a test with a participant for free in just minutes using code ONEFREE. You will get the results within hours.

Reveall helps product teams become more customer-led, by making it easy to plan and prioritize your product with confidence. With Reveall you can collaborate on customer insights, map customer journeys and prioritize product opportunities - all in one place. Get a clear picture of your customers' needs and make the right product decisions by: - Centralizing your customer data. Import and save all of your customer research and feedback data in a single source of truth - Highlighting key findings with custom searchable tags and sentiment analysis. - Clustering findings into conclusive Insights. Group similar findings and draw actionable conclusions with customizable insight reports. - Creating customer journey maps. Contextualize your customer learnings and gauge the user experience through visual journey maps. - Planing & prioritizing your next actions. Use customer insights to define and prioritize what to build, integrated with your PM tools

Facilitate ongoing discovery within your product team through a robust participant management platform tailored for UX research. Effortlessly monitor all participant interactions by utilizing a personalized CRM system. Organize your participants with the use of tags, notes, segments, and filters, ensuring that crucial engagement records are always accessible. Participants can easily select from a range of available times and schedule their sessions through a weekly overview, eliminating the need for unnecessary account creation. Additionally, provide a Combined Calendar that consolidates all studies in one location, enabling stakeholders to participate in ongoing, individual, or multiple studies seamlessly alongside Zoom or other venue information. Offer incentives in over 140 countries and currencies while implementing limits to prevent tax implications for recipients. Manage finances through invoices or credit cards, ensuring that all rewards are securely tracked and accounted for, thereby enhancing the overall efficiency of your research process. By streamlining participant management and engagement, your team can focus on deriving valuable insights from user experiences.

Introducing an AI-driven platform for product discovery that transforms customer interactions into valuable insights. Eliminate the need for assumption-based decision-making by simply consulting NEXT AI for informed insights. This intelligent system will produce insightful responses and substantiate them with customer video clips, empowering you to make decisions confidently. NEXT AI has the capability to identify, emphasize, summarize, and extract crucial moments from interactions. Bid farewell to tedious tasks, as NEXT AI can create user stories, bug reports, ideation briefs, and much more, all derived from customer feedback. By weaving together essential highlights from customer interactions, you can craft compelling narratives for your team and stakeholders. With NEXT AI, you can always rely on data-driven insights rather than mere assumptions, ensuring that your decision-making process is grounded in reality and supported by actual customer experiences.

Hellooo is a cutting-edge software solution that leverages artificial intelligence to optimize user interviews, making the product discovery process more efficient by quickly generating insights from multiple discussions. This comprehensive platform consolidates recordings, transcripts, and analytical insights, significantly improving the workflow of user research. Offering high-quality transcripts in over 100 languages, it ensures results are delivered in five minutes or less, allowing for the prompt sharing of key highlights after interviews conclude. Hellooo is adept at analyzing user sentiments and emotions, providing objective assessments that deepen the understanding of user experiences during interviews. Users can engage with the AI researcher to identify trends, customer journeys, and pain points within qualitative data, fostering rapid and informed decision-making. Additionally, the platform seamlessly integrates with popular communication tools such as Google Meet, Zoom, and Teams, enabling users to either record interviews in real-time or upload pre-existing files to generate insights without delay. By streamlining the entire process, Hellooo empowers teams to make data-driven decisions swiftly and effectively.

Indeemo is a dynamic platform designed to bring research to life through video. By enabling teams to capture real-world moments effortlessly, it helps uncover deeper insights into people, products, and experiences. With seamless participant engagement and an intuitive interface, Indeemo makes it easy to collect and organize multimedia content anytime, anywhere. Whether exploring user behavior, mapping customer journeys, or refining product experiences, researchers can connect with real-world perspectives in meaningful ways. Indeemo’s AI-driven tools help streamline analysis, making it faster and easier to identify key moments and craft compelling visual stories. Its flexible workflows support a range of research needs, from unmoderated video capture to one-on-one interviews and collaborative reviews. Designed for teams that value rich, authentic insights, Indeemo transforms raw video into actionable understanding.

Great Question is used by researchers, designers, product managers, marketers, and marketers to create panels, schedule interviews, share insights, and send incentives. You can quickly build a network of customers to answer your great question. To find the perfect match, import, invite, filter. Use our research calendar to schedule interviews or integrate your data. In minutes, you can launch prototype tests and surveys. With tags, clips, highlights and results, you can transform survey results and interviews into consumable reports. Share your insights for everyone to see. To truly understand your customers and get their feedback on the work you are doing, it is essential to build something truly special. Today's companies don't have the systems and processes in place to make customer research an integral part of their decision-making process. We are a small, but powerful team of product managers, engineers, entrepreneurs, and designers.

Condens is an integrated platform that streamlines user research. It allows teams to store, organize, analyze and share qualitative data in a more efficient manner. It has features like AI-driven analysis and multilingual transcription. It also offers collaborative tools to help transform raw data into actionable insights. Condens, by creating a single point of truth, enhances collaboration and accessibility across teams, promoting informed decisions. Condens' enterprise-ready solutions provide scalability and security, as well as seamless integration with existing workflows. This makes it a valuable tool for organizations looking to improve their research maturity.

UX researchers and designers often find themselves dedicating countless hours each week to manually handling tasks like sending emails, coordinating calendars, purchasing gift cards, and managing disorganized spreadsheets, all for the purpose of engaging with users. Rally simplifies the research process by automating outreach efforts, scheduling tasks, and managing incentives efficiently. By eliminating the burdensome manual recruitment work, you can concentrate on what truly counts: conducting impactful research. With Rally, all your participants and studies are organized in one place, and you are alerted when participants qualify for new studies, making it effortless to initiate your next research project with assurance. You can establish templates for various outreach types and schedule and sequence emails seamlessly. The platform also incorporates screeners with skip logic and auto-qualification to swiftly identify the most suitable participants. Furthermore, it features team scheduling that dynamically adjusts your availability and accommodates moderators and observers effectively. In addition, managing incentives becomes a breeze, ensuring that both you and your participants can easily navigate the process of claiming rewards. Ultimately, Rally transforms the research landscape, allowing you to invest more time in valuable insights and less in administrative tasks.

Quickly connect with verified business participants for your research needs. Access elusive professionals with authentic identities at the individual level through an extensive range of over 300 filters that span various industries, geographic locations, job roles, and company specifics. Effortlessly design tailored screeners to ensure precise participant selection. Identify and engage the most suitable candidates for your study. Leverage AI technology to create relevant screeners in mere moments, incorporating features like skip logic, automated qualification, diverse question formats, drag-and-drop functionality, and simple customization to streamline your workflow. Communicate with participants individually or collectively to arrange NDAs, exchange documents, validate screener responses, or pose inquiries before and after your research sessions, with messaging always available at no cost. Conduct comprehensive research without constraints, whether it involves surveys, usability assessments, or interviews. Benefit from robust workflows that accommodate both moderated and unmoderated research strategies. Reward participants through convenient payment methods across more than 200 countries, including bank transfers, Stripe, and PayPal, ensuring a smooth and effective research experience. By utilizing these tools, researchers can significantly enhance the quality and efficiency of their work.

Marvin is a sophisticated platform that leverages AI to enhance qualitative data analysis and serves as a repository for research, specifically tailored to improve the efficiency of user research tasks for UX design, product development, and consulting teams. By automating essential processes such as note-taking, transcription, and tagging during user interviews, Marvin allows researchers to dedicate more time to extracting crucial insights. The platform’s cutting-edge AI technology accelerates the analysis of qualitative data, making it easier to spot patterns and trends that drive superior product and service innovation. Additionally, Marvin provides centralized storage for research assets, collaborative features, and smooth integration with widely used productivity tools, which boosts team productivity and facilitates knowledge sharing. Ultimately, by streamlining the research process, Marvin empowers organizations to adopt a more user-focused and innovative approach, fostering a culture of continuous improvement. Furthermore, its user-friendly interface ensures that teams can quickly adapt and harness its capabilities to meet their evolving research needs.