Best User Research Software for Shift

Without being overwhelmed by numbers, you can understand how visitors actually experience your site. Traditional web analytics tools allow you to analyze traffic data. Hotjar can show you the real behavior of your users on your site. But numbers alone won't tell you. Track Customer Satisfaction, Net Promoter Score (NPS®, & Voice Of Customer (VOC). Session Recordings can help you eliminate guesswork and show how customers are using your product. Empathize with your users to see where they are stuck. Take a look at user behavior and ask the right questions. Hotjar works on all major platforms. Visualize behavior – Understand what users want, need, and do on your website by visualizing their clicks, taps, and scrolling behavior. These are the strongest indicators of visitor motivation. You can see what your users see.

Participate in studies to get quick access to quality participants. Our database contains over 1.5 million quality participants. You can target by profession, location, demographics or any other criteria you choose. You can recruit research participants in just hours, not weeks. Fast, affordable, flexible. Only pay for sessions that have been completed. Your single source of truth in participant management. You can quickly recruit your own users using customizable tags, filters, emails templates, and other tools. To ensure the best candidates for each study, automatically track participant research history. Your customizable opt-in form or CSV uploads can help you build your panel. Talk to users now. Seriously, we're fast. Sign up now for free and get your first three recruited participants completely free. We connect participants and researchers. You can choose from more than 1.5 million participants to reach almost any target audience.

UserTesting helps organizations gain insights from customers - from concept to execution. Based on a world-class on-demand sourcing platform, customers can get fast, high-quality feedback from our audience networks and those of our partners around the globe. UserTesting is the most comprehensive solution for experience research in the industry. UserTesting is a more direct approach than approaches that track customer behavior or collect listening data from live experiences and then try to infer the meaning of that data. It allows companies to get feedback directly from customers earlier in the process, reducing guesswork and bringing experience information to life with human insights.