Best Text Analytics Software in Africa

Kimola Cognitive is a highly reliable Machine Learning Platform that empowers individuals to automatically extract reviews from over 20 different channels and analyze and categorize customer feedback or any other textual data. These are the top features of Kimola Cognitive: Gather reviews by scraping the web Conduct text analysis and entity recognition with drag and drop Analyze data with ready-made models found on the Kimola Cognitive Gallery Create, train, and store custom machine learning models without coding Generate executive summaries, SWOT analyses, and other impactful marketing materials utilizing GPT Integration Accessible in six languages and increasing

Our NLP reveals insight from text at scale with an industry-leading accuracy and the flexibility to integrate into your business and workflow requirements. You will achieve meaningful, repeatable results. Many of our models achieve precision and recall levels exceeding 90%. It's not surprising that Amenity's NLP is trusted across multiple industries, as opposed to the industry average of 68%. Extract valuable text and ignore noise. Our NLP extracts, distills and structures text from millions upon millions of documents to provide actionable business insights. It determines the context, meaning, and how they might change between the paragraph and the phrase. Transform any source text into industry-specific analysis, sentiment tied to business events, and a clear view of the "why" behind it. There are no black boxes. Our NLP can be configured to meet your needs and place it where you need.

Machine learning can provide insightful text analysis that extracts, analyses, and stores text. AutoML allows you to create high-quality custom machine learning models without writing a single line. Natural Language API allows you to apply natural language understanding (NLU). To identify and label fields in a document, such as emails and chats, use entity analysis. Next, perform sentiment analysis to understand customer opinions and find UX and product insights. Natural Language with speech to text API extracts insights form audio. Vision API provides optical character recognition (OCR), which can be used to scan scanned documents. Translation API can understand sentiments in multiple languages. You can use custom entity extraction to identify domain-specific entities in documents. Many of these entities don't appear within standard language models. This allows you to save time and money by not having to do manual analysis. You can create your own machine learning custom models that can classify, extract and detect sentiment.

Netigate's online survey platform for EX and CX allows you to create surveys, distribute them to the right audiences, and measure your metrics and performance over time. With servers in the EU, Netigate is 100% GDPR-compliant. Get actionable insights from customers, employees, and stakeholders in real time. With Netigate you can create your surveys quickly with customisable templates and distribute your surveys at various touch points Link survey data to your own databases via API interface and trigger instant actions e.g. in the event of negative feedback. You can easily share survey reports across your organisation. Specialising in CX and EX feedback, Netigate is the complete solution for companies.

Customer Intelligence is a combination of Business Intelligence and Customer Experience. It reveals the crucial connection between customer's thoughts, feelings, and the metrics that drive business. Explore empowers you to find the answers your company needs to make a difference. You have gathered the thoughts and feelings from your customers through various feedback, survey, and customer support systems. To understand at scale, you can start putting this data into OdinExplore. Explore the feedback of your customers to discover which topics are most important to them. Explore auto-terms and create important topics. Use dictionaries to analyze emotions and sentiment. To highlight and discover the differences between different groups of people, create segments based upon specific demographics, ratings, time periods, or other criteria. Multiple experiments can be used to gain new insights into different customer segments and products.

Text analysis with viztext 2D and 3D mapping text analysis topic modelling, sentiment analysis, wordcloud. Unique machine learning algorithm that visualizes topics in the text you are trying to find. Text analysis allows topic modeling with navigation through 2D/3D maps. This framework uses referential features to create logical relational topic analyses using zoom-in/zoom-out features on 2D/ 3D maps, including colorful word clouds. Analyzes the sentiment level in the text using a pie chart that shows the ratio of positive, neutral and negative. Graphs highlight the top entities in the text by displaying percentages and highlights. Drag and drop, upload text files or paste text from social media posts. Or enter the HTTP address to find a website that contains the text article you wish to analyze.

MeaningCloud is the easiest, most cost-effective, and most cost-effective way to extract meaning from unstructured content (articles, documents, social conversations, etc.). We offer text analytics products that provide the most accurate insights possible from any content in any language. We do it both SaaS-based and on-prem. We have worked in a variety of industries, including pharma, finance, media and retail. We develop tailored and industry-specific solutions. Our scenarios include: * Insight extraction * Analysis of the voice and opinions of the customer, employee or citizen. (User experience analytics and customer experience analytics in general. * Intelligent document automation Our APIs are free to use (20,000 API calls per year). Get our add-ins for Excel or Google sheets. Our integrations with Dataiku RapidMiner, Automation Anywhere, and Automation Anywhere as well as our SDKs (PHP, Python, Java and JavaScript) are available.

Delighted is a turnkey platform for customer experience that helps high-growth companies and established enterprises such as Allbirds, Instacart and Invision, Opentable and Affirm to improve customer loyalty through actionable feedback. Customer feedback can be incorporated into your business strategy within minutes, not weeks. Easily customize NPS, CSAT and CES survey templates in Delighted - Send surveys directly to customers via email, SMS text, in app, or link URL. - Create 2-click integrations: Set up surveys and integrate real-time feedback in your existing toolset, such as e.g. Slack, Salesforce and Shopify, Stripe, Hubspot and many more - Surface trends that need immediate attention using AI-driven survey text analysis and pre-built reports. - Get immediate action with email digests and alerts that you can customize by department so that feedback reaches the people who can make a difference

Watson Natural Language Understanding, a cloud native product, uses deep learning to extract metadata such as entities, keywords and categories, sentiments, emotions, relations, and syntax. Text analysis can be used to uncover the topics in your data. It extracts keywords, concepts and categories. Unstructured data can be analyzed in more than 13 languages. Machine learning models for text mining are available that can be used outside-of-the box to provide high accuracy across your content. Watson Natural Language Understanding can be deployed behind your firewall or on any other cloud. Watson Knowledge Studio allows you to train Watson to understand your business language and extract custom insights. You can keep control of your data and have the assurance that it is safe and secure. IBM will not store or collect your data. Our advanced natural language processing service (NLP), gives developers the tools to extract valuable insights from unstructured information.

Customer feedback is more than just surveys. Customer feedback insights. All customer feedback from all channels is aggregated and analyzed in real-time with AI. This information is then delivered to SaaS leaders for better growth strategies using LoopVOC. All your customer feedback is gathered and analyzed together in one place. AI-powered text analytics provide customer insights, so you can spend less time looking for the problem and more time solving it. Your team can start immediately because our topic modeling is unique and specific to B2B SaaS. It's the real-time voice of your customer. There's no need to guess what customers want. Your team will have visibility into the most important risks and opportunities throughout the customer journey so they can identify and address them early. This will allow you to create a customer program that is both beneficial for your customers as well as your bottom line.

Repustate is an AI-powered semantic search, sentiment analytics and text analysis platform that provides world-class AI-powered data mining for organizations worldwide. It allows businesses to analyze terabytes and uncover valuable, actionable business insights. Repustate offers continuous deep dives into complex, integrated data across all industries, from our respected clients in the Healthcare sector to leaders in Education, Banking, Governance. Our solution drives sentiment analysis, text analytics, Voice of Customer (VOC), video content analysis (VCA), across platforms. It covers the multitude of acronyms, emojis, and slangs that supersede formal language in social media. It doesn't matter if you have data from Youtube, IGTV or Facebook, Twitter, TikTok or your own customer reviews forums, employee surveys or EHRs. You can pinpoint the most important aspects of your business.

It is all about getting insight. TAS Insight Engine gives you all the information you need to make the right business decisions. In order to support business decision making, getting insight is a type of information extraction from enterprise data. It is clear why insight is so important in today's business world. Understanding your data and getting answers are crucial to meet the challenges of today's market. Every sector and every area is important. TAS Insight Engine combines the best of text analytics, natural language processing (NLP), and machine learning (ML) to make this possible.

We’re a leading AI text analysis platform dedicated to empowering businesses and educational institutions as they navigate the ever-evolving landscape of genAI through responsible AI innovation, balancing technological advancement with integrity, transparency, and ethics. Copyleaks, where technology meets integrity.

Get insights into the most important touchpoints in the customer journey. Take the necessary actions to improve customer satisfaction. To identify potential bottlenecks and improve customer service, measure every interaction with customers. Measuring the willingness of customers and colleagues to recommend your products or services. Identify the most pressing issues and prioritize your actions. You can measure the ease of your product or service experience. Identify the frictions and make it easy. Customers feel different every step of their journey. It is not enough to get feedback once a month. You can identify the most affected touchpoints easily if you collect feedback after each transaction. You can use text analysis to analyze the open-ended feedback from that touchpoint and discover the reason behind friction.

MonkeyLearn makes it easy to clean, label, and visualize customer feedback all in one place. Powered by cutting-edge Artificial Intelligence. All-in-one text analytics and data visualization studio. You can instantly gain insights by running an analysis of your data. You can either use pre-made machine learning models or create and train your own. Our templates are tailored to different business scenarios, and come with pre-made text analysis models. Identify the most important topics and interests for your target markets. Based on accurate analysis of customer sentiments and opinions, you can develop demand generation and sales strategies. You can slice and dice your survey responses according to requests, intent, or sentiment. You can see more than what the survey intended.

*GraphDB allows the creation of large knowledge graphs by linking diverse data and indexing it for semantic search. * GraphDB is a robust and efficient graph database that supports RDF and SPARQL. The GraphDB database supports a highly accessible replication cluster. This has been demonstrated in a variety of enterprise use cases that required resilience for data loading and query answering. Visit the GraphDB product page for a quick overview and a link to download the latest releases. GraphDB uses RDF4J to store and query data. It also supports a wide range of query languages (e.g. SPARQL and SeRQL), and RDF syntaxes such as RDF/XML and Turtle.

Contact Centers such as yours can use our Quality Assurance Platform to improve customer, agent, and user experience in order to thrive. We'll give you personalized recommendations on how to improve your QA. Unifying customer feedback, performance data, and text analytics will help you quickly identify the conversations that need your attention. Integrate and fetch conversations, survey data, and performance data into the best connected QA and improvement platform. To highlight compliance and CX issues, auto-score 100% of chats, emails, and calls. Create your own signals and filters and send them to your QA team for root-cause analysis and deep dive evaluation.

Semantria (natural language processing) API is offered by Lexalytics, a leader in enterprise sentiment analysis and text analysis since 2004. Semantria provides multi-layered sentiment analysis, categorization and entity recognition, theme analysis as well as intention detection, summarization, and summary in an easy to integrate RESTful API package. Semantria can be customized through graphical configuration tools. It supports 24 languages and can be deployed across public, private and hybrid clouds. Semantria scales easily from single servers to entire data centres and back again to meet your processing needs. Integrate Semantria for powerful, flexible text analytics and natural word processing capabilities to cloud-based data analysis products or enterprise business intelligence infrastructure. To create a complete business intelligence platform, you can add Lexalytics storage or visualization tools to store, manage, analyze, and visualize text documents.

All your open-ended customer feedback is converted into actionable information by Etuma text analysis service. You receive a lot of open-text feedback comments via multiple channels. It is difficult to turn them into actionable insights in a timely fashion. Manually reading and categorizing comments is expensive, slow, and inconsistent. Although keyword analysis is statistically meaningful and actionable, it's slow and expensive. Because feedback from different channels and processes is not aggregated, valuable information can be lost in organizational silos that can only be accessed by those who have it.

All-in-One Software for Digital Channel Feedback Mopinion is a digital platform that helps digital enterprises listen, understand and act across all digital touchpoints (website, mobile, and email). Mopinion allows its users to create customisable online feedback form (including various CX metrics like NPS, CES and CSAT) and trigger them based upon rules such as mouse movement and time on page. It also allows for comprehensive visualisation via customisable dashboards, text analysis, and smart labeling. Users can use proactive alerts, role-based views, and connect to PM tools like Trello or Asana to receive feedback and collaborate with other members of your digital team. +Customisable feedback forms +Real-time statistics Integrations with +API +Various CX metrics +Text analytics +Advanced reporting capabilities Mopinion pricing starts at $35 USD/month

Our online survey tool is free and easy to use. Our survey tool allows you to create unlimited surveys with unlimited questions. You can also add logos and customize your survey theme to match your brand. Multiple collectors can be used to collect responses to your survey. Send a link to your survey via email, Facebook, Twitter, or your blog. You can embed the survey directly on your website. Survey analysis is made easy with a full suite of reporting features, including real-time summary and pivot tables, segmentation tools and trend analysis. Export your survey data as Excel, CSV or text. Inqwise is an online survey tool that makes it easy for you to create surveys online. You can use Inqwise to create advanced surveys or collect customer feedback. Inqwise can help create online surveys to collect data and analyze it.

Natural language processing (NLP), which is a natural way to extract insights from unstructured text, is a great way to gain insight. To understand common topics and trends, identify key phrases and entities, such as people, places, or organizations. Pretrained models that are domain-specific can be used to classify medical terminology. Sentiment analysis allows you to gain a deeper understanding of customer opinions. You can evaluate text in many languages. Broad entity extraction Identify key concepts in text, including key words and named entities, such as people, places and organizations. Sentiment analysis that is powerful: Find out what customers think about your brand and how sentiment is around certain topics. Robust language detection: Assess text input in a variety of languages. Flexible deployment: Text Analytics can be run anywhere: on-premises, in the cloud, or at the edge with containers.

TextRazor API allows you to extract and understand the Whos, Whats, Whys and Hows from your news stories with unparalleled accuracy and speed. Entity Extraction, Linking, and Disambiguation. Keyphrase extraction. Automatic Topic Tagging, Classification. All this in 12 languages. Deep analysis of your content allows you to extract Relationships, Typed Dependencies between words, and Synonyms. This allows for powerful context-aware semantic applications. Rapidly extract custom products and companies, and create problem-specific rules to tag your content with your own categories. TextRazor provides a cloud-based or self-hosted text analysis platform. Our combination of state-of-the art natural language processing techniques and a vast knowledgebase of real-life facts allows us to quickly extract the value from your documents.

Search powered by AI allows you to find specific answers and trends in documents and websites. Watson Discovery is an AI-powered search engine and text-analytics. It uses market-leading natural language processing technology to understand the unique language of your industry. It quickly finds answers in your content and uncovers business insights from documents, webpages, and big data. This reduces research time by more that 75%. Semantic search goes beyond keyword search. Watson Discovery provides context for answers to questions, which is a departure from traditional search engines. It quickly scans your connected data sources to find the most relevant passage, and then provides the source documents or webpage. Natural language processing and next-level search capabilities make all information accessible.

InfoNgen is a text analytics solution and sentiment analysis tool that automatically uncovers actionable insights in mountains of data. To dramatically reduce the time required to make informed strategic decisions, your teams will be able to share, analyze, and share only critical information from both structured and unstructured data. InfoNgen's proprietary tools for sentiment analysis and text analytics allow you to uncover patterns, trends, and anomalies deep within your data. InfoNgen is the only product that combines its unique use cases with powerful features. This will empower your employees to make better decisions and get there faster. InfoNgen provides businesses with a powerful resource for finding critical information. It has pre-built industry taxonomies and customizable delivery options.