Best Speech Analytics Software for Five9

Automated technology transforms customer conversations to actionable insights. Speech analytics software analyzes the customer interactions and automated call transcriptions to provide immediate insight about your customers and business. Speech analytics can boost call center performance and grow revenue. The automated tools also save time and money. Automated call scores give you a deeper understanding of the way your agents handle calls. They help you identify and track metrics that are most important to your business or contact center.

MiaRec is a leading provider of conversational intelligence and automated QA for contact centers. MiaRec solutions offer a powerful combination of easy management, reliability, and rich functionality. MiaRec allows contact centers to do more with less so leaders spend less time looking for issues and spend more time solving them by modernizing workflows and surfacing valuable intelligence at scale. MiaRec's Conversational Analytics Platform not only records customer interactions compliantly and securely but enables contact centers to maximize efficiency and enhance the relationship between company and customer with state-of-the-art Voice AI and machine learning. MiaRec products help contact centers do more with less so leaders spend less time looking for issues and spend more time solving them. MiaRec customers improve agent productivity and contact center efficiency; increase customer satisfaction; increase agent agent and customer retention; and more.

Invoca offers businesses the technology, support, and reliability they can’t get anywhere else: • More relevant and actionable analytics: “We are getting more accurate and granular attribution all the way from web analytic data to call tracking data to the CRM in Salesforce.” - SVP of Marketing, Acadia Healthcare • Purpose-built and customizable AI: “The company is always on the cutting-edge of new technological developments, and their Signal AI technology is a true game changer.” - G2 Review • The most robust and easiest-to-implement integrations: “Invoca is an integral part of our tech stack that gives us the 360-degree view of the customer that allows us to deliver the experiences our customers want.” - VP Analytics, eHealth • Unmatched support: “The onboarding and customer success support is the best I've ever experienced with any platform in a marketing tech stack.” - G2 Review

An intelligence system for modern contact centers will improve the performance of your agents and QA teams. Trusted by top customer service executives around the globe. Agents deserve the best coverage and feedback. Your agents should have the right coverage, ranging from 1% to 100%. Assistance and monitoring of conversations in real-time. Deep conversation understanding and rich enterprise integrations. Support from real-time experts. Your enterprise can provide the right answers to your agents. You can create custom scorecards that integrate with AI analytics. An integrated AI-driven Quality Assurance flow allows you to score, analyze and score agents. When your heroes are scattered across the globe, we can help you solve your biggest challenges. Monitoring conversations at scale can be difficult. AI reviews interaction performance in key business scenarios. Agents must answer questions in seconds. Agents can provide real-time answers to customers' questions from all parts of the enterprise stack.

AI-generated insights from 100% of customer conversations can help you increase revenue, improve customer experience and boost operational efficiency. Find ways to improve sales pitches and customer experience. Enthu.AI can be customized to fit your specific needs, whether it is for sales, customer service, or customer satisfaction. Easy data visualization to drive actionable insights across various business functions, unlocking revenue opportunities. Filter calls by dates, agents, feedback, duration, type of call, and more. This allows you to build and test custom QA hypotheses. You can review a 30-minute conversation in less than 30 seconds by automatically locating the dialogue. You don't have to listen to the entire call.

Conversation intelligence and real time guidance for contact center managers. Creovai uses AI for all your customer interactions, to guide your agents in real-time, and to deliver insights to improve your contact center performance. All this is done within a single platform. Creovai analyzes and listens to every voice and digital interaction, based on criteria that you care about. This reduces manual QA time while giving your team an overall view of agent performance and the customer experience. Answer the most important "what" and 'why" questions regarding your customer conversations using AI-powered predictive score models, pre-built insights categories, and prescriptive Dashboards. Based on customer insights and conversation insights, make informed CX decisions. Agents will receive automatic real-time feedback based on these insights. Close the feedback loop. Use insights from customer conversations to optimize your call scripts, provide real-time guidance and drive continuous operational improvements.

Echo AI is a conversation intelligence platform powered by AI that turns every word of what your customers say into actionable insights for driving growth. It analyzes all conversations across all channels at a human-level of depth, giving leaders answers to strategic questions that improve growth and retention. Echo AI is built from the ground-up on generative AI. It supports all major hosted and third-party large language models. New models are constantly added and evaluated to make sure you have access to the most recent advancements. Users can start analyzing conversations without training or use powerful customizations to meet specific needs. The platform's infrastructure generates millions of data points with over 95% accuracy from millions of conversations, and is designed to handle operations at enterprise scale. Echo AI detects subtle intent signals and retention signals in customer data.