This is what we do every day, in 43 countries around the world. We teach our customers how to work together. Case management is a collaborative process. Collaboration is cooperation. It is the fusion of all components into one logical flow. It involves assessing, planning and coordinating the delivery of support and service. It is about meeting the needs of both those who provide services and those who use them. Alcea Casetrack is a fully customizable solution that can be used to manage all your case management needs. Complex interactions can be tracked with collaboration of all resources including documentation and eventual outcomes. Learn how Alcea CaseTrack could improve the way your business collaborates. It doesn't matter if it's for government or private institutions, in the legal, audit or social (human rights), the collaboration of individuals (from managers, case workers, clients, complainants, respondents) makes case management difficult.