Best Social Listening Tools of 2024

Websays Alerts ensures that you don't miss any mentions of your brand on social networks. This functionality, along with the 24/7 view of social conversations, is great for campaign tracking and crisis management. Websays will notify you when there are unusual peaks, volumes, crises, and influencers with over X followers talking to your brand. Websays Clippings allows you to see in a clear, organized, and accessible manner what is being said about your brand, or on social media, news blogs, reviews, forums, and other websites. You can see real-time metrics that allow you to measure your popularity, reach and impact, loyalty, and sentiment. Web says Communities gives you data about your community in a cluster graph format. Real-time graphs show how a conversation is developing about a brand or topic, who is generating mentions, and who is being mentioned. This allows you to see infinite behaviours and interactions.

A cutting-edge platform to manage customer experiences across multiple channels. Connect, understand, interact and create lasting connections with clients on 25+ online platforms. AiPlex Bridge is India's only ORM platform that focuses on digital engagement. A unified solution that includes digital content management, monitoring of social media, responsive handling, review oversight and analytics.

Octolens monitors social media and the web for keywords that matter to your business. We will notify you by email or Slack whenever someone mentions a keyword that is important to your business. You can monitor important keywords such as your brand name or product name, pain points of users, or competitors. These mentions can be a great way to promote your product or learn about your customers. Octolens monitors Twitter/X and LinkedIn. We also monitor GitHub, YouTube and Reddit. We use AI to learn your business and score posts based on relevance, so that you can filter the noise and focus only on what's most important. Our homepage offers a free trial of our product, a plan designed for solo entrepreneurs (19/month) and a plan for teams (59/month). Stop manually monitoring sites and use Octolens.

NetBase Quid, the next generation platform for consumer and market intelligence, delivers contextual insights to reveal market trends, connect with consumers, understand the story behind the market, and connect with customers.

Khoros allows you to connect with your customers right from the moment that you make your first offer, through the moment of sale and beyond. We are here to help you stay connected with your customers via any channel. We have built an AI-powered digital engagement platform that you can trust, regardless of your greatest success or worst crisis. Khoros offers enterprise workflows that can handle high volumes, complex deployments, brand protection, and security needs for the top brands. All this is backed up by an award-winning service team that is committed to your success. We are more than just a technology vendor. Khoros' award winning services, coaching, and industry knowledge make us the perfect partner for your long-term success.

The only platform that enables all digital customer experiences. Built to eliminate silos Sprinklr is used by thousands of enterprises around the globe every day to market, advertise and care for consumers via 23 social channels, 11 messaging channels and chat. Why switch from fragmented point solutions and a platform that is purpose-built and unified to support your business? You can leverage the power to collaborate across channels and teams with a unified view and context of your customer to create better experiences for them. Listen to and learn from customers, market, and competitive insights, and then take action in real time. Real-time insight into brand awareness, customer loyalty, brand perception, and user satisfaction will help you to avoid guessing at your brand equity metrics.

Affinio, an Augmented Analytics company, uses its custom graph technology for understanding the billions of connections in big data. Affinio's AI-based segmentation technology and visualization technology puts the power of AI at your fingertips so you can quickly discover unique insights that will help you make better business decisions. There are vast amounts of information and more data. Everybody is creating a data lake but no one is building an island. Both Affinio's Matchmaker and Analytics solutions are available within the Snowflake Data Marketplace. Snowflake's technology allows you to run Affinio's graph analysis on your own first-party PII data. Affinio is available to anyone, regardless of technical background, to query their data. The answer comes back in seconds and not days. Find out where your customer data overlaps with that of another company and then make the decision to go into a clean room together.

Captiv8 connects brands with digital influencers and creators in order to reach Millennials. Our offerings combine science and art. Our social listening platform, Insights is the heart of our Marketplace and self-serve platform. This data is used to scientifically match brands with influencers who have the highest brand affinity. Because we understand the meaning of attribution to marketers, we go beyond vanity metrics. We identify brand lift and advertising recall. We not only find the best influencers to your brand, but we also make sure that the end result is authentic. Our team is like your personal entourage. They handle all details from start to finish.

You can respond to customer perceptions quicker than ever before. Find and rank the top brand drivers. Brand equity is a competitive advantage. Find emerging trends in your industry. Make sure your marketing and positioning are in line with the latest trends. Discover your customer beliefs. Talking their language can strike a chord and make a lasting impression. Artificial Intelligence helps you to understand how customer perceptions can impact your brand.

Social listening has evolved. Discover the power and potential of audience intelligence. Pulsar helps to find the story in data. Pulsar's audience intelligence and social listening platform connects all your digital audiences. You can get data-driven social media insights using the power of AI and data visualization in our own-media analytics, trends and social listening tools. You can stay on top of the conversation in real time or look back in history to uncover trends and social media insights. Listen, segment your audience and zoom in on the language used in any conversation. Find your next social media campaign partners by identifying the top influencers in each audience. Find out what resonates with your target audience and use social media insights for creative strategies. Track your competitors' social media and fine-tune your content to optimize your marketing.

Empowering clients to make great choices. Isentia is your real time media intelligence and insights platform, helping top-performing communication departments make sense of the world's conversations. Isentia is your real time media intelligence and insight solution, helping top-performing communications teams make sense of the world’s conversations. Our suite of services makes monitoring fast, easy, and more meaningful. You can improve your strategic communications, be prepared for crisis situations, and manage your reputation with our suite of services. We make it easier and more accessible to track key messages, issues, and audience sentiment across channels. You will always be the first to know about new trends and analytics, which will help you take action to improve your organization's reputation.

This is your new superpower to uncover customer preferences and sentiment. Every customer interaction on the internet, social media, or business applications can be captured and turned into actionable Customer Intelligences. Know your brand sentiment and key trends. Keep an eye out for your competitors. You can't miss anything with social, web and internal business applications. Affogata's flexibility in visualization and data export allows you to empower your team with curated insights. Affogata's instant reporting allows you to act quickly. Do not leave any conversation unattended. Watch how customers react to your messages and campaigns. Sentiment analysis adds context to your service and can increase your NPS. Find out what your users want and where your competitors are ahead of you. Identify influencers and trends on your private groups and social media pages. Get a bird's-eye view of your brand perception and be alert for threats.

It's not easy to deliver social customer service and marketing content that is memorable with so many channels and the public watching. What if you could simplify your tech stack and use one platform to manage all your digital conversations? You can now. The Orlo platform allows you to concentrate on what really matters: providing great customer experiences. It takes only a few hours to get your account set up. The Orlo Inbox combines all your digital conversations and empowers you and your team, so you can support your customers when they need you. You can seamlessly deliver the best service, regardless of whether you interact via social media, WhatsApp, WhatsApp, or SMS. Orlo's marketing software makes it easier to engage your audience. Our integrated live chat solution allows you to support your customers in the most important moments.

Scraawl is an integrated suite of data analytics tools that will help you get more out of your data. Scraawl can help you analyze data that is publicly available, such as images and video, text, or all three. Scraawl uses state-of-the art artificial intelligence and machine-learning techniques to provide actionable insights via analytics. Our team is made up of data scientists, data scientists, researchers, and developers who are all dedicated to providing cutting-edge analytics to users. Scraawl SocL® is a web-based, enterprise-level, simple-to-use PAI listening and analysis tool. Scraawl SocL® analyzes, visualizes, and searches online conversations and news data to provide a user with a detailed 360 degree analysis.

You can use the platform to collect feedback and a variety of tools to enhance that feedback and deliver better customer experiences. A suite of tools can be used to help you improve your brand reputation and listen to and communicate with customers on all the major social media platforms. Automation and sophisticated integrations make it easier to contact your customers. Customer loyalty and retention are key factors in determining ROI. Greater understanding of feedback leads to improved operational efficiency and better CX delivery. You can capture and analyze customer feedback from any channel at any moment. Use your feedback to gain actionable insights that will help you improve your bottom line. Your teams can turn unhappy customers into your greatest fans by giving them the power to empower them. With robust analysis and the use of all customer feedback and sentiment, you can find out what your customers think about your brand.

Your All-in One Platform for Customer-Centric Digital Transformation Emojot’s all-in one platform allows you to unleash the full potential of your customer-centric strategy by streamlining processes, saving money, and improving the customer experience. Emojot’s tailored solutions support customers throughout their entire lifecycle, from attracting new prospects to nurturing customer loyalty. This allows for unparalleled success in a customer-driven environment. - Improve Customer Experience - Collect feedback in real-time, enabling corrective action for improved satisfaction and loyalty - Enhance online reputation: Manage your online reputation by gaining insights from customer feedback on various review platforms - Maximize revenue: Increase revenue by improving retention, identifying upsells, and advocating. - Streamline operations: Streamline processes, reduce errors, and boost efficiency, productivity, profitability.

Stay ahead with visual actionable insight (beyond chatGPT) from millions of image, text, and video social media data. Real-time insights into influencers, campaigns, and social listening can save you 40% on costs. HaiX is a company that develops cutting-edge solutions using Explainable AI. We help organizations augment human intelligence using explainable AI solutions. We also help them deploy these solutions at a faster pace and lower cost by using our AI platform. Our team is at forefront of AI innovation, with cutting-edge R&D. We have a diverse group of entrepreneurs (with exits), AI PhDs, explainable AI experts and CXX-level executives. We track real-time brand sentiments, reputational risks, and insights from millions of data sources globally (news, social media). Real-time insights to intelligently plan and analyze risk for multiple companies in order to mitigate risk and comply.

Employees should be empowered to build and maintain new social relationships. This will help you achieve your business goals. Your workforce can use social media to identify, engage, and nurture priority prospects. Managers will have deeper insights into brand perception and the convergence of big data to their business strategies. This will allow them to make better decisions about marketing and product practices. Monitor employee engagement and reach with metrics such as engagement, earned media value, and LTV (Lifetime value). A centralized wiki can be created to house brand's marketing and sales collateral, such as whitepapers, PPTs, and reference materials. Engage with customers, potential customers and brand evangelists to reach target audiences with specific, humanized brand voices.

Narratives can be your greatest asset or your greatest liability. Know what's being shared and said. Our keyword trend analysis provides clear insights and helps identify spikes and drops in keyword usage that can influence opinion, shape policies, and move markets. Narrative spread analysis shows how narratives change over time and how they are distributed by volume. Analysts can view the trends in phrase usage by creating detailed visualizations. Visualizations can also be exported in CSV, PDF, or in a variety of image formats. Discover the story's trajectory: discover where it began, who is amplifying it, how often, and who it is. Our platform's amplification detection works across multiple time-slices, ranging from 24 hours to 30 day to track if a narrative has changed or grown over time.

Roialty, a digital loyalty marketing platform and customer profiling tool, is used by international brands and agencies. It turns anonymous data without value into loyal customers. It's flexibility allows for the creation of interactive, profile-driven journeys that maximize customer loyalty and retention. Key metrics are also provided to determine the ROI of marketing efforts. Profile driven: social customer segmentation allows you to add dynamic attributes and insights to your marketing segmentation capabilities to ensure maximum customer personalization.

YouTube Mentions: A new way to tune in YouTube Mentions is the only social listening tool that actually watches video content. YouTube Mentions crawls video content in order to find mentions of your brand. It learns from proprietary techniques which video mentions are positive and negative. The service is automatically updated with new videos as they become available. How YouTube Mentions are being used by people Engage with influencers and participate in conversations. YouTube is the most visited video site in the world with more than two billion monthly users. Every minute, creators upload 500 hours worth of video. Not everyone will tag you in their comments about you. YouTube Mentions makes it easy to find them. You can find more without spending too much. How the Service Works. We ask you to tell us which product you would like to monitor. You will receive a list with video links and time stamps, along with mentions. You receive notifications regularly as your alert continues to run in the background.

The customer engagement platform. Connect with your customers at the right time. Engagement Center. You can configure inboxes to accommodate any digital source, and you can also use machine learning to create granular routings. This is all you need to provide a great customer experience. Management of a brand in a world of social media sharing is complex. Social listening allows you the ability to react at precisely the right moment. Crowdsourcing Get involved with your customers! Reserve areas for customers that they can use to participate in collaboration, support, branding projects, and more. Customer Care. Customers are more satisfied with the service they receive, which includes fewer delays, lower costs, and a seamless end-to-end experience. Digital Marketing. Connecting the CRM to the marketing strategy and providing data support for the digital marketing options in order to best manage the company’s beating heart: its branding. Digital PR. Digital PR.