Best Risk-Based Authentication Software for GigaSECURE

Fraud within contact centers constitutes a massive financial issue, amounting to billions of dollars annually. Alarmingly, only one in 770 fraudulent calls manages to reach agents, highlighting a significant challenge. This creates a constant struggle between fraudsters and call center representatives as they strive to outwit one another. In the Interactive Voice Response (IVR) system, about one in 390 accessed accounts falls prey to fraudulent attacks. The repercussions of such fraud not only affect a company’s financial standing but also influence customer satisfaction and overall brand reputation. Pindrop® offers a comprehensive, multifactor, real-time solution to combat fraud, assessing calls made to the contact center by examining various factors including voice, device, and behavior, which enables the detection of up to 80% of phone channel fraud, forecasts potential fraud risks up to 60 days ahead, and provides an extensive view of cross-channel fraud. By assessing call and account risk within the IVR, businesses can effectively thwart data breaches, account takeovers, and fraud across multiple channels. Moreover, organizations can receive immediate alerts about the risk associated with each call, equipping agents with real-time information to identify and manage potentially fraudulent interactions more effectively.

Experience robust cloud solutions designed to facilitate your digital transformation journey at a pace that suits you, customized to meet all your identity and access management needs. ID Plus now features the innovative DS100 hardware authenticator, which offers multiple functionalities. Each plan can be seamlessly deployed in a cloud environment, on-premises, or in a hybrid setup, ensuring adaptability as your requirements evolve. The ID Plus cloud multi-factor authentication (MFA) solution stands out as one of the most secure options available and is recognized as the most widely implemented MFA globally. Discover the benefits for yourself by signing up for our complimentary two-week trial, and see how it can enhance your security posture. Don’t miss this opportunity to elevate your organization's authentication strategy.