Talabat Description

Talabat, an online food and grocery service that operates in the Middle East and North Africa, is a food and grocery delivery company. It was founded in Kuwait and has since expanded to other countries such as the United Arab Emirates (UAE), Saudi Arabia, Bahrain Oman, Qatar Jordan, Egypt, and Jordan. Talabat, a mobile app and website that connects users to local restaurants, cafes and grocery stores offers convenience and a variety food options. The platform allows customers to track their orders in real-time and offers delivery of various categories, including pharmaceuticals and flowers. Talabat is a part of the global Delivery Heroes network, which is one of the most popular online food delivery companies in the world.

Talabat Alternatives
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Uber Eats app users could be searching for food in your local area. We can help you reach these users by partnering with Uber Eats and including your restaurant on the platform. The Uber Eats app allows customers to find your restaurant and place orders. Your restaurant will accept the order and prepare it. Uber's delivery service picks up the order from your restaurant and delivers it to the customer. It's possible to become an Uber Eats partner restaurant and accept orders within a matter of days, depending on how many locations you have. Sign up now to get started. We are eager to hear from you! Uber Eats pricing is split into two parts. One-time activation fees set up restaurants with a welcome kit and tablet, restaurant software, professional photo shoot, and restaurant software. Uber Eats charges a service fee of 1% for each order. Want more details?
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Get more takeout sales by using the largest delivery platform in the U.S. or Canada. People want delivery convenience more than ever. Our app is used by 80% of Americans. Your restaurant will be visible to parents, millennials, and companies that need catering. All this without the cost of a dine in experience. Your menu will be featured on our website and app so customers can find you and place orders. All of this can be done without you even having to lift a finger. Our strong Dasher network allows us to fulfill your delivery orders in an average of 37 minutes. Your food will be delivered exactly as you prepared it. DoorDash allows your business to reach customers far beyond traditional dine in. It can deliver up to 25 miles away from your location.
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We provide a fully customized mobile app to restaurants and cafes. It helps your business increase your revenue by improving your brand image and customer engagement, and increasing your revenue. We make it easier for customers to order, speed up the delivery process and reduce staff workload. You will save time and money, and your customers will be happy. Restaurants are now competing with other restaurants and many food ordering services in today's highly competitive marketplace. These services not only charge a high commission but also steal loyal customers. They also have the customer's data. We believe that customer data is the most valuable asset of restaurants. That's why we help you build their own app with features such as mobile ordering, payment, loyalty programs, and other features to keep and grow their loyal customers.
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Integrations

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Reviews - 2 Verified Reviews

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Talabat
Year Founded:
2004
Headquarters:
Kuwait
Website:
www.talabat.com

Media

Talabat Screenshot 1
Talabat Screenshot 1
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Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Customer Support
Online

Talabat Features and Options

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Talabat User Reviews

Write a Review
  • Name: Ahmed J.
    Job Title: CEO
    Length of product use: 2+ Years
    Used How Often?: Monthly
    Role: User
    Organization Size: 1 - 25
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    From a Promoter to a Detractor

    Date: Sep 22 2024

    Summary: I used to be a loyal Talabat customer, recommending it to everyone I know. But after my recent experience, I can no longer support this brand.

    I encountered a major issue with Talabat's 50% off offer (up to 30 AED). I selected items from a participating restaurant, and the discount was applied before I proceeded to pay. However, once I completed the payment, I was charged a different, higher amount. Despite the app showing the correct price before payment, the total changed without any explanation.

    When I tried to contact Talabat, the app had no direct support options, no live chat, and an auto-reply to my email that provided no help. After reaching out on Facebook Messenger, I explained the issue, only to be met with denials and requests for impossible "checkout pictures" proof. Despite offering app logs and explanations, I was ignored.

    Then, to make matters worse, the order I received was completely wrong. The receipt taped to the package didn’t match the items I ordered. I provided photos and more details, but again, no real response. Hours later, I received a call acknowledging their mistake and promising to send a request for additional pictures to process a refund. They never followed through.

    Finally, after all the time I wasted trying to resolve this, they sent me 19 AED as compensation for a bill of over 61 AED. It’s about the principle. Offering such a small refund for a completely wrong order is humiliating to a customer. The least they could have done was fully refund the meal. Instead, they turned a loyal advocate into someone determined to share this awful experience with everyone I know.

    Positive: Owned by a global company.
    Solid name (well known).
    High variety of restaurants.
    High number of drivers.

    Negative: Terrible customer service.
    Irresponsible.
    Expensive.

    Read More...
  • Name: Anonymous (Verified)
    Job Title: Business advisor
    Length of product use: 2+ Years
    Used How Often?: Weekly
    Role: User
    Organization Size: 1 - 25
    Ease
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Fake refund policy

    Date: May 23 2023

    Summary: Don't trust them.

    Positive: I didn't like this app, fake policies, not professional team
    Bad and bad.
    Don't use this app.
    Not recommend.

    Negative: Highly not recommend, fake refund policy.
    Very bad customer service.

    Read More...
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