
SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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Gemini Enterprise Agent Platform is Google Cloud’s next-generation system for designing and managing advanced AI agents across the enterprise. Built as the successor to Vertex AI, it unifies model selection, development, and deployment into a single scalable environment. The platform supports a vast ecosystem of over 200 AI models, including Google’s latest Gemini innovations and popular third-party models. It offers flexible development tools like Agent Studio for visual workflows and the Agent Development Kit for deeper customization. Businesses can deploy agents that operate continuously, maintain long-term memory, and handle multi-step processes with high efficiency. Security and governance are central, with features such as agent identity verification, centralized registries, and controlled access through gateways. The platform also enables seamless integration with enterprise systems, allowing agents to interact with data, applications, and workflows securely. Advanced monitoring tools provide real-time insights into agent behavior and performance. Optimization features help refine agent logic and improve accuracy over time. By combining automation, intelligence, and governance, the platform helps organizations transition to autonomous, AI-driven operations. It ultimately supports faster innovation while maintaining enterprise-grade reliability and control.
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AgentOps
Introducing a premier developer platform designed for the testing and debugging of AI agents, we provide the essential tools so you can focus on innovation. With our system, you can visually monitor events like LLM calls, tool usage, and the interactions of multiple agents. Additionally, our rewind and replay feature allows for precise review of agent executions at specific moments. Maintain a comprehensive log of data, encompassing logs, errors, and prompt injection attempts throughout the development cycle from prototype to production. Our platform seamlessly integrates with leading agent frameworks, enabling you to track, save, and oversee every token your agent processes. You can also manage and visualize your agent's expenditures with real-time price updates. Furthermore, our service enables you to fine-tune specialized LLMs at a fraction of the cost, making it up to 25 times more affordable on saved completions. Create your next agent with the benefits of evaluations, observability, and replays at your disposal. With just two simple lines of code, you can liberate yourself from terminal constraints and instead visualize your agents' actions through your AgentOps dashboard. Once AgentOps is configured, every execution of your program is documented as a session, ensuring that all relevant data is captured automatically, allowing for enhanced analysis and optimization. This not only streamlines your workflow but also empowers you to make data-driven decisions to improve your AI agents continuously.
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AgentShelf
AgentShelf Platform provides a user-friendly no-code interface for the creation, implementation, and management of specialized AI agents tailored for business processes. Teams have the capability to equip each agent with authorized context, tools, model access, permissions, and a specific workspace, allowing them to launch experiences across websites, internal platforms, products, or external applications. The platform features reusable agent templates, interactive widgets, SDKs, and APIs, along with tools for monitoring usage and costs, budget management, activity logs, and access controls that can be set to public or private. It caters to a variety of applications, including visitor qualification on websites, customer support prioritization, follow-ups in CRM systems, research activities, knowledge retrieval, and the generation of recurring reports. With its comprehensive tools and flexible deployment options, the platform promotes efficiency and enhances workflow automation in diverse business environments.
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