luminjo Description
Luminjo is a simple, intuitive customer service software that allows customers to provide the best customer service whether they are working alone or in a group. All your users' questions can be centralized online. No software installation is necessary with luminjo. The goal? The goal? To provide the best customer service possible without wasting your time. Your luminjo is the only place your customers can ask questions. All messages sent by your customers and your team to luminjo (to your company) can be found here. You don't have to worry about applications. Everything is centralized! It is easy to see when an issue has been resolved, what questions remain, and what was done to assist your customers. You can view the entire issue history of a customer with luminjo. You can view all exchanges between customers when they contact you.
luminjo Alternatives
Fetch Review
It is the fastest way to get your client to leave reviews. The best review management software on the market. Fetch Reviews dashboard makes it easy and quick to manage reviews. You can easily send reviews and keep track of client requests. Research has shown that 88% of consumers read reviews before purchasing. 63% of consumers are more inclined to buy from companies with positive reviews. We made it easy for our clients to leave feedback after leaving a review. Your client can give manual feedback after a review has been sent. This will allow you to resolve any issues before they go public.
Learn more
Cue
Manage all your customer service from one place. Connect with your customers via WhatsApp, Facebook Messenger, Telegram, email and web chat on your website. Chatbots can help you scale your customer service. Automating customer questions can reduce costs and response time. Turn website visitors into satisfied customers. Contact customers via their preferred channel for sales or support. A complete customer service platform to delight customers and drive sales. From a dedicated inbox, you can respond to customer questions on any channel. Automate the routing of tickets to the correct teams for faster resolution. Message templates can help you save time when answering customer questions. You can see what channels your customers prefer and the issues they are experiencing. You can also measure how well you are serving them. All tickets are assigned to teams and placed in one inbox. This allows you to build profiles and prevent customers from repeating their issues.
Learn more
SmartBots
SmartAssistants answer most frequently asked questions instantly, and provide a frictionless and frustration-free experience. Organizations can optimize their customer support spend by answering the questions right away. SmartAssistants can help you provide differentiated and personalized customer service. The ability to provide a seamless experience and be available 24/7 helps in building trust with customers and increasing customer retention rates. SmartAssistants are a gatekeeper, answering the most common questions that frustrate customer service representatives. Customers service reps can be helped by organizations to help them focus on solving the most important questions and create a positive customer service culture. If the Assistant is not yet trained, you can transfer the conversation to another human agent. This keeps your customer informed and ensures that you are paying attention to their needs when they arise.
Learn more
HESK
Thousands of customers use HESK help desk software every day to track, organize, and resolve customer problems. 86% of users claim that the integrated knowledge base has reduced the number of support requests. With the right data at just the right time, customers will be happy. Your team will also be happier. The hassle-free HESK cloud solution makes it easy to get your help desk up in no time. You can help them quickly resolve common issues by addressing them in our knowledge base. They can submit questions or issues whenever they need it. A support ticket is created. Prioritize tickets based on urgency, organize them into categories, and filter them in many ways. You can create staff accounts and restrict their access to certain functionality. This will allow you to see who is working on which ticket. Each support ticket includes details about the request and allows you to talk back and forth.
Learn more
Pricing
Free Version:
Yes
Integrations
API:
Yes, luminjo has an API
No Integrations at this time
Company Details
Company:
Awelty
Headquarters:
France
Website:
fr.luminjo.com
Media
Recommended Products
1Password makes it easy to store and share passwords anywhere, anytime
Protect yourself, your family, or your global workforce with simple security, easy secret sharing, and actionable insight reports.
Product Details
Platforms
SaaS
Type of Training
Documentation
Customer Support
Online
luminjo Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
luminjo User Reviews
Write a Review- Previous
- Next