iTms Description
iTms was initially developed as an in-house tool that could be used for many years. It is now fully integrated and can manage all aspects of the maintenance process, including initial fault reports to final invoices, in one transparent, auditable process flow. The system is web-based and offers attractive entry costs as well as very competitive incremental costs that allow for infinite scaling. iTms is easy to use and can efficiently manage service delivery (including diagnosis, dispatching and routing) with optimised productivity. The system integrates with Google Maps and allows the user to assign a location for each task. It updates users' locations in real time. As evidence or explanation of an issue or to show that a task is completed, images and videos can be assigned to tasks.
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