NeuBird is the Agentic Operations Center: one secure link to your telemetry and LLMs that resolves incidents, remembers every investigation, and shares one governed truth across your teams and agents.
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SearchUnify is an enterprise Agentic AI platform built to transform customer support through autonomous, intelligent operations. Powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), the SCORE framework, and Agentic RAG, the platform unifies siloed enterprise data to deliver contextually accurate, real-time responses across the support lifecycle.
Its core product suite includes Cognitive Search for AI-powered retrieval across fragmented knowledge sources, SearchUnifyGPT™ for cited generative AI answers across every support touchpoint, SUVA (Virtual Assistant) for autonomous multi-turn query resolution, Knowbler for knowledge creation and management, and Agent Helper for real-time AI assistance during case resolution.
The Agentic AI Suite deploys eight purpose-built agents across the support lifecycle. The AI Support Agent handles end-to-end self-service case resolution. The AI SupportPlus Agent autonomously resolves CRM tickets, initiates clarification loops when context is missing, and hands off complex cases with full context. The AI Classification Agent manages real-time case tagging and routing. The AI Escalation Manager predicts and mitigates escalation risk. The AI Knowledge Agent automates knowledge creation and identifies content gaps. The AI Competency Agent resolves complex L2 technical workflows autonomously. The AI Agent Partner provides in-the-moment guidance to support teams. The AI Case Quality Auditor evaluates 100% of closed cases for continuous improvement.
The platform supports BYOLLM, Model Context Protocol (MCP), and a governance layer with role-based access control, PII masking, and compliance with ISO 27001, HIPAA, and SOC 2. It integrates with 100+ enterprise platforms including Salesforce, Zendesk, and ServiceNow.
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F5 AI Guardrails
F5 AI Guardrails is an enterprise AI security platform that provides runtime protection for deployed AI models, agents, and applications across diverse environments. The solution is designed to address emerging AI risks by monitoring interactions, enforcing policies, and preventing malicious attempts to manipulate AI behavior. Organizations can use the platform to defend against prompt injection attacks, jailbreak techniques, data leakage incidents, and other adversarial threats targeting AI systems. Distributed data protection capabilities inspect AI interactions in real time and help enforce data loss prevention policies across applications and models. The platform includes automated compliance features that support frameworks and regulations such as GDPR, HIPAA, and the European Union AI Act. Advanced observability and auditing tools provide detailed records of AI activity, enabling stronger governance and accountability. F5 AI Guardrails also supports dynamic model routing and low-latency security controls to maintain operational performance while enforcing protections. Model-agnostic functionality allows organizations to secure both proprietary and open-source AI models using a unified approach. By integrating security, compliance, observability, and runtime protection, F5 AI Guardrails helps organizations confidently scale their AI initiatives.
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Phinite
Phinite offers a comprehensive shared infrastructure designed for the efficient construction, deployment, and governance of AI agents, encompassing orchestration, security, observability, lifecycle management, and environment promotion, which allows engineering teams to avoid the repetitive task of rebuilding these foundational layers for each new agent application.
Key features include orchestration capabilities for multi-agent systems that facilitate agent-to-agent interactions and nested calls, in-depth session-level observability that tracks execution timelines, decision variables, tool usages, and associated latency and cost metrics. Additionally, Phinite boasts a Private Agent Registry to enhance skill discoverability, an evaluation suite for assessing accuracy and safety benchmarks, and a streamlined Dev-to-Production workflow that supports seamless environment promotion.
Moreover, it enables Kubernetes-native deployments and VPC-internal deployability while ensuring adherence to SOC 2 Type 2 compliance standards, ultimately providing a robust environment for developing AI agents efficiently. This combination of features not only enhances productivity but also fosters innovation within engineering teams.
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