Zoho Lens Description

Augmented Reality for Interactive Remote Support. You can assess issues with various equipment—from industrial machines to servers—from your desk by connecting to a user's smartphone camera at a distant site. By observing the live high-definition video feed from your remote client's smartphone or smart glasses, you can guide them effectively without needing to be physically present. The integration of AR annotations enables both you and your client to overlay additional virtual insights onto the live view. Additionally, various annotation tools allow you to illustrate and write directly on the screen for clarity. Communication is enhanced through VoIP and text chat, ensuring a smoother assistance experience. You can also take snapshots of the camera feed to document important moments or further evaluate problems at a later time. Moreover, the ability to freeze the video stream empowers you to delve into and discuss intricate technical aspects of a specific situation more thoroughly. This innovative approach to remote assistance is transforming the way technical support is delivered.

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Pricing

Pricing Starts At:
$15 per month
Free Version:
Yes

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
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Company Details

Company:
Zoho
Year Founded:
1996
Headquarters:
India
Website:
www.zoho.com/lens/

Media

Zoho Lens Screenshot 1
Zoho Lens Screenshot 1
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

Zoho Lens Features and Options

Augmented Reality Software

3D Objects
3D Product Visualization
Application Development
Content Creation
Cross-Device Publishing
Drag & Drop
For Mapping
For Sales
For Training / Education
Object Recognition
Simulation
Usage Tracking / Analytics
Virtual Reality

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Zoho Lens User Reviews

Write a Review
  • Name: Jason R.
    Job Title: EVP
    Length of product use: Less than 6 months
    Used How Often?: Weekly
    Role: User
    Organization Size: 26 - 99
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy remote connection that is secure.

    Date: Jan 28 2022

    Summary: I have been using Zoho Lens to provide real-time remote connections with customers and staff. I have been able to use my phone as well as desktop PC and it has worked great.

    Positive: Help keep remote connections and client stations organized.
    You can ass tasks or projects to staff.
    I am able to easily connect with clients and it is very easy for them to get connected.

    Negative: It can be a bit hard to set up and you may need an IT professional to make sure it's properly set configured and secure.

    Read More...
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