ZenLedger Reviews

Summary: Overall the experience has been positive. It's sometimes difficult to resolve differences. When a token becomes essentially worthless you need to remove it from your list of cryptos. That process takes some time.

Positive: ZenLedger is a company that can make your tax filing in your crypto world much easier. It's data driven so you need to download all wallets and exchanges you've used . One of the problems the IRS has it assumes you "sell" a crypto when you move that crypto from an exchange to a wallet. ZenLedger solves that problem by seeing an outgoing transaction from an exchange and the incoming action to a wallet. It's not a sell but simply a movement.

Negative: It's difficult to download some wallets and exchanges because you need the formats to be in a specific format. Sometimes you need to manually produce that document.

Summary: Good overall, the customer support makes you want to stay. Software needs some tweaking to better match transactions, as well as to maintain trade history and manual corrections between tax years. Satisfied overall :)

Positive: The customer support via chat is usually spot on and timely, and provide lots of resources and guidance. Closer to tax deadline expect delays for responses(1-3 days) closer to 1.5, which is still really good. Many softwares don't provide any support.
Fairly easy UI to navigate.
Provides good reports. Tax loss harvesting and Form 8949, etc. Have option of hiring a crypto CPA from within, fairly pricey, but nice option.
Solid amount of exchange and wallet support.

Negative: -The tax software tends to miss duplicates and/or doesn't always ignore them. Leaving you to manually investigate, for better or worse. It is also not intuitive enough to pick up on all transaction pairs across exchanges/wallets, gets most of them, but seems to miss some of the obvious ones.
-Need to increase the coins offered in the manual custom Wallet section.
- and/or allow integration of custodial wallets using public addresses(Koinly offers a feature like this)
-From one year to the next, when synching API's, any manual changes and/or transaction issues that were resolved seem to get reset and lost. Leaving one to re-do, which is time consuming and annoying. My tax liability even changed from the prior year when I was curious to check it...weird.

Summary: Good. Schedules are usable for IRS reporting. Pricing is good. I look at the harvesting feature as very important guidance.

Positive: Printouts are clear and contain all required information to be reported.
Number of exchanges and wallets in ZenLedger.

Negative: Downloadables don't always work.
List of my holdings is wrong.
Includes positions sold.
Downloads clearly shows position sold.

Summary: I am very happy with the product and would recommend this to anyone.

Positive: I am happy to recommend the product.

1) Very easy to use
2) Provides easy to use file format
3) Excellent support team that goes above and beyond

Negative: Some coin symbols need to be updated to reflect the new logos
The interface looks a bit dated no issues with functionality.

Summary: I like using this site to double check Coinbase's calculations and for its ability to select multiple cost-basis calculation methods (FIFO, LIFO, HIFO). I recommend it.

Positive: ZenLedger allows you to link your Coinbase account and then it conveniently calculates your cost-basis for all transactions and generates tax forms.

Negative: The site can take a while to generate the forms. I'd like it to be quicker at processing the transactions and generating tax documents.

Summary: Especially if you are a power crypto user, ZenLedger keeps you out of IRS jail. The Foreign Bank Account Report (FBAR) would have been nearly impossible to create manually. And of course, many exchanges are located outside the US.

Positive: Every year ZenLedger gets better. It will handle all your crypto tax issues and if you get stuck, the team will quickly help you. Fabulous tool!

Negative: There is a bit of a learning curve, especially with the terminology. But that's no different than any software tool.