Forethought is the most advanced generative AI agent for customer support and your 24/7 AI team member. Trained on your unique data sets and upholding the highest security protocols, Forethought delivers natural conversations through AI and eliminates inefficiencies to improve response times, resolution rates, and customer satisfaction scores at every interaction.
- Add an AI Agent that is a 24/7 team member, reducing workload so your team can focus on delivering exceptional support.
- Only Forethought ingests historical and current ticket data for AI specific to your business needs to deliver a personalized experience.
- We're not just about meeting privacy standards – we're setting them, to keep you and your data secure every step of the way.
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Customer experience shouldn't run on disconnected tools and static scripts. Dialpad Contact Center brings voice, digital channels, and human agents together in a single AI-native platform, built to act — not just record — on every customer interaction.
This is Agentic AI in practice: agents that reason through a problem, take the next step, and drive it to resolution without waiting on a human to intervene. Where legacy systems leave data trapped in silos, Dialpad Contact Center closes that gap, linking voice and data so context travels with the customer instead of getting lost between systems.
The payoff compounds. Dialpad has already generated over 775 million AI recaps, and each new interaction adds to a growing base of operational intelligence — sharper resolution paths, more productive agents, better outcomes quarter over quarter. None of it runs unchecked: Dialpad's Guardian layer keeps AI operations secure and governed, so intelligence scales without sacrificing oversight.
In practice, that means up to 80% of issues get resolved autonomously, freeing your team to focus on the conversations that genuinely need a human. Intelligence works at the edge; people stay at the center of the experience.
And you don't have to take the ROI on faith. Through Dialpad's Proving Ground, enterprises can validate performance and cost savings before rolling out at scale — a far more reliable path than betting on a brittle, rules-based bot.
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Cisco AI Canvas
The Agentic Era represents a significant shift from the conventional application-focused computing landscape to a new domain characterized by agentic AI, which comprises autonomous, context-sensitive systems adept at acting, learning, and collaborating within intricate, ever-changing environments. These advanced intelligent agents are not limited to merely executing commands; rather, they are equipped to handle entire tasks, retain context and memory through large language models that are specifically designed for various fields, and have the capability to scale across multiple industries, potentially affecting millions. This progression necessitates an innovative operational mindset known as AgenticOps, alongside a revamped management framework based on three core principles: ensuring that humans remain engaged to contribute creativity and discernment, allowing agents to function effectively across disconnected systems with comprehensive cross-domain insights, and utilizing specialized models meticulously adjusted for their unique functions. Cisco brings this vision to fruition with AI Canvas, the first generative workspace in the industry that utilizes a multi-data and multi-agent architecture, paving the way for enhanced collaboration and efficiency. Furthermore, this pioneering approach signifies a major advancement in how organizations can leverage AI to enhance productivity and foster innovation.
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LangGraph
Achieve enhanced precision and control through LangGraph, enabling the creation of agents capable of efficiently managing intricate tasks. The LangGraph Platform facilitates the development and scaling of agent-driven applications.
With its adaptable framework, LangGraph accommodates various control mechanisms, including single-agent, multi-agent, hierarchical, and sequential flows, effectively addressing intricate real-world challenges. Reliability is guaranteed by the straightforward integration of moderation and quality loops, which ensure agents remain focused on their objectives. Additionally, LangGraph Platform allows you to create templates for your cognitive architecture, making it simple to configure tools, prompts, and models using LangGraph Platform Assistants.
Featuring inherent statefulness, LangGraph agents work in tandem with humans by drafting work for review and awaiting approval prior to executing actions. Users can easily monitor the agent’s decisions, and the "time-travel" feature enables rolling back to revisit and amend previous actions for a more accurate outcome. This flexibility ensures that the agents not only perform tasks effectively but also adapt to changing requirements and feedback.
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