WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty.
WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.
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Smart, efficient, anonymous People Counters & Analytics to the real world.
Our solution allows for easy deployment, capture, analysis, and reporting of the number people who enter a physical place. Optionally, we can also capture and report occupancy in real time.
We assist Retailers, Universities, Casinos, Places of Worship, Office Buildings, and other industries in analyzing and taking action on their people traffic trends.
We offer a special package for retailers to measure performance on traffic, including conversion rate and service levels. Our direct integrations make it easy to combine POS data with staff data. The Retail Equation simulator lets users run simulations to improve sales. It can also be used as a learning tool to understand how traffic, staffing, conversion rates, and quality service relate.
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Skateboard
An innovative approach to unifying your passenger-focused, physical landside and terminal assets can significantly enhance the digital travel experience for your travelers. Skateboard combines the finest aspects of IoT technology, machine learning, and data automation to establish a cohesive digital ecosystem that allows passengers to navigate seamlessly through travel essentials, leisure, shopping, dining, and entertainment. By offering pre-trip services, travelers can benefit from an improved airport experience even before they arrive. This solution is powered by a flexible and scalable digital software platform that not only empowers passengers but also supports airport terminal operations managers and overall airport administration. All user-facing applications and backend dashboards leverage integrated data from various input sources and devices to provide comprehensive marketing, engagement, governance, and management functionalities. Furthermore, the system is backed by a robust AI and analytics framework designed to perpetually harness insights and adapt through data-driven learning, ensuring continuous improvement in service delivery. Ultimately, Skateboard sets a new standard in airport experience by prioritizing the needs of passengers and streamlining operations for all stakeholders involved.
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Better Airport
Better Airport is a cloud-based SaaS solution aimed at consolidating planning, analysis, and operational tasks within airports, effectively bridging the gaps between previously isolated functions like check-in, baggage handling, security, gate assignments, and immigration processes. Centered on the principle of “Connected Operations,” this platform serves as a comprehensive resource for operational forecasting, optimizing resources, and facilitating timely decision-making by integrating data across passenger, baggage, and aircraft movements. It features a modular structure that includes nine essential modules, enabling airports to implement them gradually (such as forecasting, check-in, security, virtual queuing, and stand & gate management) and expand their capabilities as necessary. Furthermore, by seamlessly connecting with current systems, including AODB and other operational back-ends, it empowers airports of various scales to enhance their efficiency and leverage data-driven insights to minimize wait times, optimize staff and equipment deployment, and significantly improve the overall passenger experience from the moment they arrive to the time they board their flight. This innovative approach not only streamlines operations but also fosters a more responsive environment for both airport staff and travelers alike.
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