Woveon Reviews

Woveon Description

Woveon is the only technology able to connect billions of customer data points, such as live chats with internal data systems, to suggest optimal workflows, recognize compliance violations, and automate repetitive agent research. We are used by companies to improve their existing live chat, AI service and business automation processes. Organizations can better serve customers by having a holistic view and avoiding siloed data and disconnected interactions. A single customer view allows you to see all customer's relevant transactional, conversational and behavioral data. Woveon uses AI and machine learning to search millions of customer data points in order to find untapped revenue opportunities. These will prompt agents to take action by generating suggestions that have historically had higher success rates.