WebQA Description
GovQA's Public Records Request Management software processes more Freedom of Information Act requests for state and local governments than any other software provider. Our patent-pending tools, such as in-line deflection, which provides detailed requested information before a request can be submitted; powerful duplicate request flagging, linking; and tiered requests processing, all help to reduce repetitive work, minimize the chance of errors, and facilitate collaboration with relevant parties. We have a solution for any public records problem! GovQA's public records (FOIA platform) combines our proven knowledge, rules engine, workflow and payment technologies to create a comprehensive Public Records Software Management System. It works across all departments and can be configured to meet your specific needs. Patent-pending deflection tools provide requested information immediately and before a request is submitted.
WebQA Alternatives
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Percept.AI
Your automated support solution that delivers exceptional service and brilliant experience at scale. You can deflect up to 60% customer requests before tickets are created. Get instant responses at a fraction the cost. Your Percept.AI agent will seamlessly transfer complicated tickets to your human team using rich conversation context summarization. This will enable your agents to solve tier two and three cases up to 10x faster. Get a comprehensive report of customers' intents using context-aware analytics to gain an advantage and prevent customer problems from happening. Best-in-class natural language understanding ability with over 95% AI accuracy, powered by our proprietary technology built by AI experts from Google/FB/Amazon/Y-Combinator.
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RequestPro
RequestPro's public record request management platform is a secure and efficient way to reduce the administrative burden of handling a large volume of Freedom of Information Act (FOIA), and Public Records Act (PRA), requests. You can process FOIA/PRA request received via the Platform or by email, mail fax, phone or voicemail. Predictive Coding to automatically suggest similar terms and requests. Your agency's public-facing portal can be customized to reflect your agency's style and look. Requesters can search for information online, view status updates, and be directed to the most frequently requested information. Redact words, phrases, names or personally identifiable information, and apply redactions on entire documents. For request processing, customize lists of protected and exempt information. Track, communicate, and send requests to different departments.
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NewWaySERVICE
NewWaySERVICE is an online service order software to manage requests received from your customers.
NewWaySERVICE allows you to track and manage your service requests, no matter your type of enterprise. Any kind of requests can be managed using NewWaySERVICE such as service, repair or maintenance requests.
NewWaySERVICE allows you to track each service request (work order), from start to finish, and keep a record of the amount of time each of your technicians has spent on it.
Of course, our software includes all main modules you would need to properly manage your service department such as Work orders, Equipment, Customers, Planning, Inventory, Service contracts and Guarantees, Web portal, etc.
You can create a free trial account at NewWaySERVICE.com and start using it right away.
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Integrations
No Integrations at this time
Company Details
Company:
WebQA
Year Founded:
2000
Headquarters:
United States
Website:
www.webqa.net
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Product Details
Platforms
SaaS
Type of Training
Webinars
Live Online
Customer Support
Online
Phone Support
WebQA Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
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