WebQA Description

GovQA's Public Records Request Management software processes more Freedom of Information Act requests for state and local governments than any other software provider. Our patent-pending tools, such as in-line deflection, which provides detailed requested information before a request can be submitted; powerful duplicate request flagging, linking; and tiered requests processing, all help to reduce repetitive work, minimize the chance of errors, and facilitate collaboration with relevant parties. We have a solution for any public records problem! GovQA's public records (FOIA platform) combines our proven knowledge, rules engine, workflow and payment technologies to create a comprehensive Public Records Software Management System. It works across all departments and can be configured to meet your specific needs. Patent-pending deflection tools provide requested information immediately and before a request is submitted.

Integrations

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Company Details

Company:
WebQA
Year Founded:
2000
Headquarters:
United States
Website:
www.webqa.net

Media

WebQA Screenshot 1
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Product Details

Platforms
SaaS
Type of Training
Webinars
Live Online
Customer Support
Online
Phone Support

WebQA Features and Options

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management