SolarWinds Web Help Desk Description

Web Help Desk software offers simplicity and automation through its intuitive web interface and service portal. It streamlines help desk ticketing, IT asset management, and helps with support tickets. You can benefit from the built-in knowledge base, IT Change Control, SLA Alerting, Performance Reporting, Customer Surveys, and other features.

Pricing

Pricing Starts At:
$367.00/one-time/user
Pricing Information:
per tech
Free Trial:
Yes

Integrations

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Company Details

Company:
SolarWinds
Year Founded:
2000
Headquarters:
United States
Website:
www.solarwinds.com/web-help-desk
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Product Details

Platforms
Web-Based
Windows
Types of Training
Training Docs
Customer Support
Business Hours
Live Rep (24/7)
Online Support

SolarWinds Web Help Desk Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

SolarWinds Web Help Desk User Reviews

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