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Our best practice methodology improves your knowledge base by identifying the questions users need answers to and then creating answers that are easy for users to find and use. Your knowledge base is kept current by monitoring tickets for repeat questions. IT tickets will tell you what questions people are asking. We identify tickets that could have been avoided by self-help. These include 'how tos' and all Tier 1 incidents. To group self-helpful tickets by question, machine learning classifiers are trained to use more than 1000 ontologies. To determine FAQs, groups are ranked according to their volume. The quality of the answer chunks is checked manually and then linked to the associated FAQ. Now, the questions and answers can be added to your knowledgebase.

Product Fruits is a code-free product adoption platform for web-based apps. It allows you to onboard users to your product, show them how to derive value and guide them to the aha-moment. Our all-in-one tool gives you all the features you need to improve user onboarding to your app or web: Interactive product tours, guides & walkthroughs Hints, beacons & tooltips User onboarding checklist In product announcements User feedback collection One-click bug reporting In app help center (Life Ring Button) Knowledge base Our customers achieve higher conversions, lower churn and less support tickets. Product Fruits editor was built with a non-technical user in mind and you don’t need any coding skills to create beautiful onboarding experiences. We’ re serving SaaS companies all over the world helping them to increase conversions, reduce churn and lower support tickets. You can get up and running in 5 minutes or under, free trial is available.