Vonage Contact Center Description
Cloud-based contact center solutions tailored for your organization. Enhance your internal and external communication processes with Vonage's contact center offerings. Businesses utilizing Salesforce can benefit from our integrated contact center solution, previously known as NewVoiceMedia, which enhances both customer and agent interactions. We also offer a variety of cloud contact center solutions suitable for businesses of all sizes and requirements. Vonage seamlessly combines contact center functions with unified communications, consolidating your communication needs onto a single, adaptable cloud platform. Utilize the full spectrum of Salesforce features and insights to engage with customers on a personal level and facilitate quicker, more efficient calls, all made possible through our robust integration with Salesforce. Make intelligent and swift routing decisions based on any Salesforce object, guaranteeing that the most qualified agent connects with the appropriate customer. Equip your agents with the tools necessary for engaging and productive conversations, ensuring every interaction is a positive one. This comprehensive approach not only streamlines communication but also enhances overall customer satisfaction.
Vonage Contact Center Alternatives
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Yeastar P-Series PBX System
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Squaretalk
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CallHub
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Vonage
Year Founded:
2001
Headquarters:
United States
Website:
www.vonage.com/contact-centers/
Media
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Live Rep (24/7)
Vonage Contact Center Features and Options
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics
IVR Software
Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail
Telephony Software
Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
IVR / Voice Recognition
Inbound Reporting
Outbound Reporting
Predictive Dialer
Telemarketing Management
VoIP
Voice & Data Integration
Inside Sales Software
Auto-Dialing
Call List Management
Call Recording
Campaign Management
Dashboard
Data Management
Lead Capture
Lead Distribution
Lead Scoring
Performance Management
Call Recording Software
Archiving
Call Sharing
Distributed Call Recording
Event Triggered Recording
File Transfer
Instant Retrieval
On-Demand Recording
Recording Bookmarking
Scheduled Recording
Screen Activity Recording
Video Call Recording
Customer Experience Software
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
Vonage Contact Center Lists
Vonage Contact Center User Reviews
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