VoIP Detective Description

VoIP Detective is the most user-friendly Cisco Call Manager reporting tool. VoIP Detective is available in both a free and a paid version. It allows you to view calls to and fro extensions on your CUCM cluster as well as to perform detailed troubleshooting.

VoIP Detective is a simple interface that allows you to send call information to Cisco Call Manager.

VoIP Detective free and Pro can be quickly installed as virtual machines - it takes less than 30 minutes to get up and running.

Pricing

Pricing Starts At:
$0
Pricing Information:
VoIP Detective Free is 100% free with no expiration.

VoIP Detective Pro starts at $499 USD / year.
Free Version:
Yes

Integrations

No Integrations at this time

Reviews - 1 Verified Review

Total
ease
features
design
support

Company Details

Company:
VoIP Detective
Year Founded:
2018
Headquarters:
United States
Website:
www.voipdetective.com
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Product Details

Platforms
Web-Based
Types of Training
Training Docs
Customer Support
Online Support

VoIP Detective Features and Options

Call Tracking Software

CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking

VoIP Monitoring Software

Alerts / Notifications
Call Detail Record (CDR) Analysis
Call Quality Monitoring
IP SLA Monitoring
Jitter Testing
Latency Monitoring
MOS Monitoring
Packet Loss Monitoring
QoS Monitoring
Reporting / Analytics
Troubleshooting

VoIP Detective User Reviews

Write a Review
  • Name: Dave S.
    Job Title: Voice Engineer
    Length of product use: 1-2 Years
    Used How Often?: Weekly
    Role: User, Administrator, Deployment
    Organization Size: 1,000 - 4,999
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Easy to use with outstanding support

    Date: Feb 15 2026

    Summary: Pricing is fantastic - one price for every single feature, regardless of devices, users, phone numbers, etc.

    Positive: Very good call reporting, and my users don't need training to use it - very intuitive. We use this for CUCM and CUBE reporting, but I believe it supports other systems as well.

    Negative: None that I can see. We had problems getting CUCM to send records, but support helped us fix the config.

    Read More...
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