VisionFlow Description
VisionFlow by Visionera streamlines internal processes VisionFlow by Visionera is a powerful platform that enables you to manage the entire development lifecycle of your software, products, and business applications. It is modular and covers key areas like Helpdesk & Customer Support (ITSM), Application Lifecycle Management (APPM), Project Management, Product Development, CRM, and IT Service Management (ITSM).
VisionFlow Alternatives
Matrix Requirements
Streamline every stage of the development lifecycle with a flexible solution built for SxMD. Efficiently manage design controls from requirements to compliance with end-to-end traceability to mitigate risk.
Innovate faster with a flexible item-based approach to documentation designed to meet even the most complex SxMD product needs.
Enhance quality management with full traceability from design input to output with a purpose-built software platform that enables a collaborative quality culture across all teams.
Take charge of evolving design, quality, and regulatory requirements while empowering team autonomy and get your product on the front line faster.
Ensure frictionless alignment between platforms with native integrations for Jira, GitLab, GitHub, Azure DevOps and more. Leverage our REST API to connect with all your tools.
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Canfigure
Canfigure is a modular software solution for automation of business processes and workflows. Pre-built modules include Asset Management, Computerized Maintenance Management System (CMMS), Configuration Management Database (CMDB), Service Desk, Change Management, Equipment Management and Test Validation. Any combination of modules can be implemented and tailored to specific requirements.
We specialize in migrating companies away from using Excel sheets or multiple legacy systems to maintain their critical data, by implementing a centralized, intuitive and cost-effective solution that puts you in control of your data. Furthermore, Canfigure enables unique customization capability that allows your administrators to implement system changes without Vendor involvement or further expense.
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Vivantio
Vivantio has been recognized as one of the best customer service management software platforms on the market. We provide a SaaS service management product that serves multiple customer service areas including customer support ticketing, help desk, service desk, IT service management, asset management, and enterprise service management, all backed by proven industry frameworks, such as ITIL.
Vivantio provides flexible licensing options to meet the business requirements of the world's fastest growing organizations.
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Freshdesk
1) Customer delight made super easy
Manage conversations across multiple channels
Deliver fast and consistent customer service across email, phone, chat, WhatsApp Business, and other social media channels from a single view.
2) Boost your agent productivity
Cut down on manual and repetitive tasks using advanced automation rules, and solve customer queries faster without increasing your agent strength.
3) Deliver seamless self-service
Help customers help themselves by publishing a branded knowledge base and offering instant resolutions using AI-powered chatbots.
4) Stay on top of your CSAT goals
Use customizable analytics and reports to track team performance, identify bottlenecks before they snowball, and keep tabs on your team's CSAT goals.
Enable frictionless remote work for your support team
1) An intuitive and easy-to-use platform that does not require a complicated onboarding process
2) Cloud-based solution that empowers agents to work conveniently on their laptops or phones
3) 650+ cutting-edge applications that you can easily integrate with and build robust support workflows
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Pricing
Pricing Starts At:
$20.00/month/user
Pricing Information:
Small - €19 per user per month
Medium - €35 per user per month
Large- €49 per user per month
Pick and Choose - custom
Medium - €35 per user per month
Large- €49 per user per month
Pick and Choose - custom
Free Trial:
Yes
Integrations
Company Details
Company:
Visionera
Year Founded:
2001
Headquarters:
Sweden
Website:
visionflow.com
Media
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Product Details
Platforms
Web-Based
Windows
Mac
iPhone App
iPad App
Android App
Types of Training
Training Docs
Live Training (Online)
Webinars
In Person
Customer Support
Business Hours
Live Rep (24/7)
Online Support
VisionFlow Features and Options
Application Development Software
Access Controls/Permissions
Code Assistance
Code Refactoring
Collaboration Tools
Compatibility Testing
Data Modeling
Debugging
Deployment Management
Graphical User Interface
Mobile Development
No-Code
Reporting/Analytics
Software Development
Source Control
Testing Management
Version Control
Web App Development
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Application Lifecycle Management Software
Administrator Level Control
Defect Tracking
Iteration Planning
Project Management
Release Management
Requirements Review
Task Management
Test Case Tracking
User Level Management
Version Control
Issue Tracking Software
Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management
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