Vergic Engage Integrations

Teradata VantageCloud: Open, Scalable Cloud Analytics for AI VantageCloud is Teradata’s cloud-native analytics and data platform designed for performance and flexibility. It unifies data from multiple sources, supports complex analytics at scale, and makes it easier to deploy AI and machine learning models in production. With built-in support for multi-cloud and hybrid deployments, VantageCloud lets organizations manage data across AWS, Azure, Google Cloud, and on-prem environments without vendor lock-in. Its open architecture integrates with modern data tools and standard formats, giving developers and data teams freedom to innovate while keeping costs predictable.

Salesforce provides tailored CRM solutions with Starter Suite and Pro Suite, designed to support small businesses at every stage of growth. Starter Suite delivers a simple yet powerful way to unify marketing, sales, customer service, and commerce through an intuitive platform that includes AI-powered features and a 30-day free trial. Pro Suite expands on these capabilities with advanced automation, customizable workflows, enhanced pipeline visibility, real-time chat, and integration with a broad ecosystem of apps on AppExchange. Whether you need a streamlined CRM or a more robust tool to handle complex business processes, Salesforce offers scalable options that grow with you. Both suites come with marketing campaign tools, service automation, and ecommerce capabilities, helping you find leads, close deals, and delight customers efficiently.

Experience business-oriented online meetings designed for efficiency and ease of use. Setting up and joining is a breeze, enhanced by robust collaboration features crafted by Microsoft. With just a single click, participants can connect from any device, whether you prefer an immediate meeting or scheduling one through Outlook for a later time. Each meeting comes with a unique URL that is tailored just for you. Engage in productive sessions by recording meetings, sharing your screen, and annotating PowerPoint presentations, allowing for real-time collaboration with as many as 250 attendees. Utilize interactive tools such as whiteboards, polls, and Q&A, along with integrated instant messaging to elevate your meetings further. Take control of your online gatherings expertly, with advanced options for managing participants, including the ability to mute individuals or the entire group, as well as transferring presenter authority seamlessly. Rely on secure, business-grade meetings featuring encrypted video and audio, alongside round-the-clock phone support when necessary. With industry-leading HD video quality, your online meetings will exude professionalism and reliability. Additionally, benefit from features like automatic cropping and head tracking, allowing you to concentrate on the participants during your calls for a more personal touch. Embrace the future of virtual collaboration with confidence and clarity.

Transform your dialogue into customer loyalty through Messenger. By utilizing Messenger, you can streamline customer acquisition with a straightforward conversational approach, enabling users to engage where they already spend their time. Establishing a presence on Messenger allows potential customers to explore your offerings and make purchases directly within the chat. Crafting a unique experience on this platform can increase visibility for your business, products, or services to a wider audience. Whether you’re introducing a new item or enhancing brand awareness, engaging conversations foster significant connections with your audience. Incorporating Messenger into your customer service framework empowers clients to interact with your business on their own terms, effectively eliminating the frustration of hold times and multiple website tabs. Furthermore, the ongoing dialogue remains within Messenger, making it a convenient hub for inquiries and follow-up engagement. This approach not only enhances customer satisfaction but also nurtures long-term loyalty by keeping communication seamless and user-friendly.

IBM Cloud® offers features that enhance both business agility and resilience, allowing users to discover a platform that provides 2.5 times the value. Tailored for various industries, it emphasizes security and the flexibility to develop and operate applications in any environment. The platform facilitates the transformation of business workflows through the integration of automation and artificial intelligence. Furthermore, it boasts a robust technology partner ecosystem that addresses specific industry demands, leveraging deep expertise and tailored solutions. Its processes are automated and auditable, ensuring compliance and efficiency. With unique functionalities ensuring top-tier cloud security and monitoring, users benefit from a uniform security and control framework across all applications. Additionally, its containerized solutions foster seamless DevOps practices, automation, data management, and security enhancements. The platform offers streamlined integration along with a consistent application development lifecycle, making it user-friendly. Beyond these features, IBM Cloud harnesses advanced technologies such as IBM Watson®, analytics, the Internet of Things (IoT), and edge computing, enabling businesses to innovate and stay ahead of the competition.

NICE CXone Mpower is an AI-powered customer service automation platform that integrates workflows, agents, and knowledge into a cohesive, scalable system. It allows businesses to create and manage seamless end-to-end workflows, enhancing collaboration between customer support teams and back-office operations. The platform leverages AI-driven virtual agents and copilots to boost efficiency by utilizing historical interaction data for smarter automation and improved agent performance. By consolidating data, AI models, and knowledge into a unified framework, CXone Mpower delivers secure, intelligent, and personalized customer interactions that drive operational excellence.

Scrive delivers a secure, scalable, and compliant eSignature and digital identity platform built entirely in Europe. It empowers organizations to automate document workflows, streamline customer onboarding, and ensure regulatory compliance across every transaction. As an EU Qualified Trust Service Provider (QTSP) under eIDAS, Scrive provides legally binding electronic signatures, advanced ID verification, and digital identity management—all backed by ISO 27001 certification and EU-based data hosting. Businesses can send and sign documents, build dynamic forms, and integrate Scrive directly into their CRMs or business systems via APIs. With ready-to-use templates and customizable workflows, companies can reduce manual handling by up to 80% while improving accuracy and customer experience. Scrive’s tools are tailored to regulated industries like banking, insurance, telecom, automotive, and real estate, where trust and compliance are non-negotiable. Its platform ensures auditability and data security for every transaction while centralizing control over digital documentation. Backed by 12,000+ satisfied clients and proven success stories from brands like Volkswagen, DNB, and Avanza, Scrive stands as Europe’s trusted choice for compliant digital transformation.

Stay engaged with your team while on the move using SmartTask's mobile application! You can assign tasks, leave comments, and receive notifications for tasks you are monitoring. Enhance your tasks by incorporating additional details through customizable fields such as Dropdowns, Text, Numbers, or Dates. For tracking spontaneous tasks alongside custom fields and timelines, the Tasklist view is highly favored. The Activity view provides a comprehensive log of changes made to tasks, detailing who made alterations and when. Users can only comment on a task if the Comment Only feature is activated. Feel free to pose questions or provide additional information within task comments. You can also set time estimates for individual tasks, which will be aggregated to help gauge the project's overall budget. Easily filter data across various projects and save your preferred filters for future use. The calendar view offers clear insight into upcoming deadlines and significant events. You can also invite external collaborators, such as clients, vendors, and third-party individuals, to collaborate effectively. The tasklist can be filtered using multiple options, allowing for a tailored view of your project management. By using these features, you can streamline communication and enhance productivity within your team.

Transform your contact center into a powerhouse with Enghouse Interactive. Connect with your customers seamlessly across various channels, deliver tailored experiences on a large scale, and leverage your contact center as a strategic asset. Central to your organization, your contact center creates opportunities to set your services apart, gather valuable insights, and foster customer loyalty. As customer expectations rise, organizations need a communication platform that is nimble enough to respond swiftly and effectively to inquiries from any channel, at any time, while aligning with your business protocols and providing actionable insights for continuous enhancement. Our exceptional omni-channel contact center solutions provide both versatility and choice, ensuring they can adapt to varying deployment needs, size, complexity, and integration requirements, allowing for smooth customer interactions no matter your financial constraints. By embracing our solutions, you will not only improve customer satisfaction but also enhance the overall efficiency of your operations.

Sigma is a cloud-based business intelligence (BI), and analytics application. Sigma is trusted by data-first businesses. It provides live access to cloud data warehouses via an intuitive spreadsheet interface. This allows business experts to get more information about their data without having to write a single line code. Business users can access their data in real-time using the cloud's full power and familiar interface. Sigma is self-service analytics at its best.

Broaden your business operations by utilizing cloud technology. Seamlessly enhance SAP solutions quickly and efficiently without causing disruptions to critical business functions, all while building on your current investments and expertise. Swiftly create dependable and scalable cloud-native applications. Utilize your established ABAP knowledge to develop new extensions or update existing custom applications. Foster innovation for increased business agility by employing cloud-native, low-code, and dynamic event-driven applications. Speed up results through the optimization of intelligent business processes. Explore, configure, enhance, and refine business processes by linking experiential data with operational workflows. Acquire valuable and actionable insights to predict business outcomes and identify fresh revenue and growth possibilities. Leverage the capabilities of predictive analytics and machine learning to improve decision-making. Integrate real-time intelligence within your business applications. Furthermore, enhance and tailor the user experience for your customers, partners, and employees, ensuring their needs and preferences are met effectively. This holistic approach not only drives efficiency but also fosters a culture of continuous improvement and innovation.

A satisfied workforce leads to increased productivity, as content employees tend to be more focused on customer needs, enthusiastic, and dedicated to their organization. The dynamics of the workplace are in a constant state of evolution, with digital advancements significantly altering our collaborative efforts. Continuous technological innovations and fresh experiences are reshaping our perceptions of work and teamwork. Additionally, companies are keen on finding ways to enhance the productivity of their knowledge employees while maintaining security. Sogeti's SMART Workspace, powered by Windows 10, is a digital transformation initiative that prioritizes the end-user experience. By transitioning your organization to a versatile, cloud-based platform that operates seamlessly across multiple devices, SMART Workspace addresses the demand for a standardized and secure work environment that is straightforward to oversee. This solution not only ensures that organizational standards are met but also allows users the flexibility to utilize their personal devices for work, regardless of their location, ultimately leading to a more agile and responsive workplace culture.

Enhance your team's effectiveness and elevate customer satisfaction with three seamlessly integrated solutions. Streamline all incoming communications, allowing for the assignment of specific conversations to designated agents or teams. Organize discussions for simplified automation and reporting purposes. Enjoy a comprehensive omni-channel experience that includes Voice, Chat, Email, SMS, and Social media interactions. Our platform connects with over 40 partner applications, ensuring smooth integration. Experience precise forecasting and scheduling capabilities, alongside real-time management features. It's powerful, user-friendly, and budget-friendly, making it perfectly suited for call centers. Puzzel equips you with all the necessary tools to provide outstanding customer experiences and foster business growth. Engage with customers on their preferred channels, create sophisticated AI-driven self-service options, and enhance your team's productivity to boost efficiency and sales, all within our intuitive cloud-based platform. By staying informed about the latest trends in customer experience and technology, we help you remain competitive in a rapidly evolving market. With Puzzel, you can focus on what matters most: building strong relationships with your customers.