Uptime.com Reviews

Summary: Product has very good potential, and the support experience was very positive. Could do with enhancing the built in metrics visualisation, specifically stacked metrics. I haven't actually checked the price tag yet, so I'm guessing when I say the price is good.

Positive: Well designed API and terraform support out of the box. Obviously designed by someone with a background or at least a good understanding of operations/platforms teams.

Negative: Charts are a bit basic, implemented using charts.js which means a bunch of features should come out of the box but have not as of yet been surfaced in the product offering, the crucial one is "stacked charts" for when you are monitoring latency from multiple points of presence.

Summary: We are having a good experience with using the uptime.com, we were able to get the notifications through different mediums when a website or an endpoint is down, which is what we look for at the end of the day.

Even though it doesn't have some of the features in their API's and as Terraform resources, we can still setup the things within the UI.

Positive: It has most of the features that are needed for monitoring the websites/applications from a user's perspective. Has API's & Terraform resources for most of the features. Support is pretty good and provides quick responses.

Negative: * Doesn't have API availability for some key features
* Doesn't have vault capability to store the secrets that are used in the checks at the moment.
* Minimal terraform resources available.

Summary: Overall, I recommend this platform for small and medium enterprises (sME) and as a student myself, I do recommend this student that want to spend a good amount of money on a platform that monitors uptime of their projects better then most competitors.

Note: I got this subscription for free directly from Uptime.com, but that does not influence this review. This review is unbiased and honest.

Positive: Ease of use.
Lots of features even on the basic plan.
Doesn't require a team of 10 people to setup.
Excellent support team.

Negative: Even though it has lots of features in the basic plan, coming from a competitor platform I miss the included status pages.
Some glitches with uptime every now and then.
High pricing for students.

Summary: The platform offers a wide range of features and tools that allow us to maintain the integrity and performance of our critical systems. We especially value the real-time monitoring capability and ease of use of the platform.

Positive: The platform enables real-time availability monitoring, which allows me to detect any outages or downtime immediately, which is crucial for maintaining business continuity. In addition, it offers a wide range of monitoring tools, such as API monitoring and synthetic monitoring, allowing us to assess the integrity of our systems and ensure a smooth user experience.

Negative: I would like to have more flexibility to generate custom reports based on our specific monitoring and reporting needs.

Summary: Uptime support team have been amazing helping us with our advanced check configurations and the Product team has listened to our feedback and delivered. We recently connected with the Customer Success team which was nice to have a face to talk to. Hope they continue to deliver these great improvements like they have been. Best service in this space on the market by far!

Positive: Setting up this service was a breeze and it quickly proved its worth with fast, efficient monitoring capabilities. The time to value was impressively short, which is a big plus in our fast-paced environment. What particularly impressed us was the recent addition of more probe locations, something our team was eagerly anticipating. These updates came without any increase in price, reflecting the service's commitment to customers. We were going to start looking for alternatives because we required locations closer to our users but the Uptime team made it happen! Amazing!

Negative: Not much we don't like. Since we have Uptime in a tab all the time it would be nice if the pages didn't require page refreshes to get latest check status. Browser based push notifications would be nice too for alerts but the mobile app is handling that now.

Summary: I'm very amazed with activity display on the dashboard and also the easy-to-use interface. It manageable.

Positive: The software is very friendly and good user interface with secure navigation.
Effortless and cost-effective

Negative: No dislike so far because everything works normally

Summary: it supports an wide range of devices and corresponding monitoring templates, and makes it easy to add more devices for monitoring.

Positive: Extensive functionality and comparability with most it devices and systems, it gives immediate alerts to notify user on the changes made and upgrades done.

Negative: The servers monitors the website 24/7 and ensures proper website running.

Summary: Uptime.com provides a variety of services concern websites management therefore it is simple to use and seamless provides results in the real-time.

Positive: Uptime.com provides real results on web monitoring and integrations which helps you to identify errors in website integration and web page loading speed. Then it also has co-operative support team which is readily available to assist you.

Negative: Uptime.com is ever on and it is never disturbed by network therefore ever operating.

Summary: Very good product for unified availability monitoring of the websites, simple UI and Reliable Product and Support

Positive: 1. Simple UI to navigate across the application
2. Very Good Documentation and Easy Health Configurations [website, SSL, API, Synthetic] on the Uptime website
3. On Prem Setup is simple for Monitoring the Internal URLs which are not exposed to the Public Domain.
4. Support Response time and assistance on the requests is Fantastic [Most Important Point for any Product]
5. Reliable Alerting,Identification for IT Team to Resolve Outages before its causes widespread Outage.

Negative: 1. Its really not a con- Human Errors while choosing Different Locations for website Monitoring - Feature addon would be better it auto selects based on website Location

Summary: Stellar experience, I'm a big fan of Uptime. Intuitive product, easy to use, no instruction manual needed. Exactly how it should be!!

Positive: Very intuitive UI and easy to use. We use the status pages feature primarily, super easy to send updates to customers confidently. The dashboard is also super helpful, displaying the current availability. Great product, great UX, thank you for that!

Negative: I honestly don't have any cons to share here, this is a great product.

Summary: Ideal for SLA measurement and governance: Uptime.com excels at measuring uptime, making it a perfect tool for tracking against your availability SLAs (Service Level Agreements). This empowers the governance layer to effectively monitor the performance of our database servers. The impressive dashboard provides clear and actionable insights into uptime metrics.

Positive: Comprehensive monitoring: Uptime.com goes beyond basic uptime checks, allowing us to monitor the health of our external portals with features like transactional checks. This provides valuable insights into how users experience our public portals.
Exceptional support: Their support team is readily available and helpful in any situation. We've encountered various scenarios, and their assistance has been invaluable in resolving issues.
Seamless setup: Uptime.com boasts a user-friendly platform that made implementation a breeze. We were up and running with transactional checks monitoring our public portals within minutes.

Negative: Limited integration: While Uptime.com offers a robust set of features, integration with ticketing systems could be a valuable addition. This would streamline the process of escalating alerts to internal teams for troubleshooting.

Summary: Recommended for availability SLA measurement to know your KPI. The tool is helpful for governance layer to measure the availability SLA for our servers hosted with Database. The dashboard representation is impressive.

Positive: The tool is helpful to measure the availability SLA for our servers hosted with Database. It has various options and the TCP is the best fit.

Negative: Not that I have come across, improvement can be made to introduce integration with Ticketing tool if not already there!!

Summary: 10 star experience with the product, platform and especially the support team. Very easy to implement checks

Positive: Helps us monitor our external portals
Support is always there to help us in any scenario
Platform is easy to use and implement. We were running in minutes with transactional checks that kept tabs on how our public portals were doing.

Negative: None. I cant think of anything at the moment as the platform has been solid

Summary: It's been 1 year since we've been with Uptime.com. We are very comfortable and happy with the tool. and we are continuing with this further with increased monitors count.

Positive: - User Friendly UI, which is easy to understand and easy to configure
- Quick response from the Support team on the user issues
- Best Pricing compared to other tools which is budget friendly
- Capability to integrate with multiple tools like PagerDuty
- They are providing their best. We requested for Transaction checks increase, along with that we received Reports and Dashboards too.

Negative: - I couldn't find any drawbacks, we received more than the requested.

Summary: My experience with Uptime.com has been outstanding and remarkable it enables use to monitor, improve and optimize our website performance. It is simple to implement and get started quickly with Uptime.com

Positive: It has an intuitive and user-friendly interface making it simple to use and navigate. It is possible to monitor performance and health of our website and applications using this tool. It is possible to find and fix web performance issues or downtime when using this tool.

Negative: I haven't experienced any challenges when using this tool as it suits best all my needs.