Tripleseat Description
Tripleseat is trusted by more than 2,500 venues and 18,000+ industry professionals. It automates every step of the event management process. Tripleseat automates the entire event management process, from capturing leads to finalizing bookings, managing contact information and event information, to invoicing and processing payments. This smart platform is designed to delight customers and help them grow their businesses.
Tripleseat Alternatives
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iVvy Venue Management
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iVvy Venue Management’s booking management feature allows clients to book spaces, design layout, get quotes and choose menus. In addition, the software allows clients to compare different properties and make online payments.
iVvy Venue Management’s lead management feature enables users to generate, qualify, store communication, and share quotes. Moreover, the software allows managers to automatically assign leads to team members with the help of predefined rules.
The software's email marketing feature allows organizations to design personalized emails using a drag and drop function and run email marketing campaigns. The open-rates, event click-through and bounce rates of emails are also tracked.
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Caterease
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HoneyBook
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With the help from our business management software, you can automate your busy work and stay on top of all your to-dos, saving time and money so you can grow your business. Its like your own personal assistant.
With their proposals, invoices, contracts, payments, and scheduling at your fingertips, HoneyBook gives you everything you need to give clients an unforgettable experience.
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Pricing
Free Trial:
Yes
Integrations
Company Details
Company:
Tripleseat
Year Founded:
2008
Headquarters:
United States
Website:
www.tripleseat.com
Media
Tripleseat-Dashboard
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Product Details
Platforms
SaaS
Type of Training
Webinars
Live Online
In Person
Customer Support
Online
Phone Support
Tripleseat Features and Options
Event Management Software
Attendee Management
Badge Management
Conferences / Conventions
Exhibit / Vendor Management
Gamification
Room Block Management
Social Media Promotion
Sponsorship Management
Surveys & Feedback
Ticketing
Volunteer Management
Weddings / Parties
Venue Management Software
Attendee Management
Billing & Invoicing
Contract Management
Customer Management
Event Management
Food & Beverage Management
Multi-Facility
Reservations Management
Resource Booking
Sales Management
Staff Management
Tripleseat User Reviews
Write a Review-
There are some things I love about this software, and some things that really need improvement. It has great features and an intuitive design, but some of the features are finicky to use, and repeated glitches in the software keep me from really loving it. Tying our website and social media lead forms to TS really expedited the conversion process, which was great. Generating proposals and contracts and collecting online signatures for documents works great, along with allowing clients the option of paying deposits through TS directly (though the processing fee from Stripe is a bit on the high side). The software glitches have been terrible for me, however. Once you email a client through TS, it links to Outlook and will send you notifications and duplicate emails so you can monitor conversations from both platforms, which is great. What is not great is the tendency for this tie-in to totally break down: clients trying to respond to emails I sent through the TS platform will tell me that the emails just bounce back to them, yet when they send the same email directly to my outlook address it comes through just fine. I will reply to a client through the email/comment chain on TS, and the comment will simply disappear, leaving me with no record of what was sent and whether it even went out at all. I have also had multiple clients call the business and say they submitted an event inquiry through one of our platforms, yet the lead never showed up on TS. This has happened so many times, it makes me wonder how many leads we missed because potential clients submitted an event inquiry and then simply gave up and moved on to the next venue when no one got back to them...because we never got the lead on TS. To be fair to TS, there is a possibility that the issue is somewhere on our website inquiry form, or on Facebook; but we have had our IT dept. investigate our end thoroughly, and everything seems to be working perfectly. I have emailed TS trying to get help for these issues in the past, and basically got "well, it worked when I tried it!" in response, which is incredibly unhelpful. I want to love this software, it is reasonably-priced and has awesome potential. The bugs and the lackluster support are two major hurdles to this goal, however, and TS has yet to make any moves that I can see to fix either one.
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