Freshservice
Freshservice is the right choice if you are looking for an IT service desk solution with simplicity. Freshservice is an easy-to-use ITIL service desk from Freshworks that helps businesses modernize IT and other business functions without the complexity and cost. Freshservice provides everything teams need to manage proactive IT services, including asset management, ticketing, configuration management, enhanced impact analysis, robust incident management functions, and more.
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EZO AssetSonar
EZO AssetSonar is a powerful IT asset management solution designed to deliver real-time visibility across your digital infrastructure. It enables organizations to effectively track and manage hardware, software, and licenses, helping reduce risk, control IT costs, and stay compliant.
With features like automated software discovery, license tracking, and normalization, AssetSonar tackles common challenges such as SaaS sprawl, shadow IT, and redundant tools. The platform integrates seamlessly with popular ITSM and endpoint management tools including Jamf, Zendesk, Intune, and SCCM, streamlining workflows and enabling continuous oversight of your IT environment.
By automating manual processes and centralizing asset data, AssetSonar empowers IT teams to shift focus from operational tasks to strategic planning. Enhance efficiency, gain full lifecycle visibility, and make informed IT procurement decisions with EZO AssetSonar.
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Setyl
Gain full visibility and control over your IT assets, licenses, usage and spend with Setyl — the complete IT management platform.
Setyl is a cloud-based IT asset and license management platform (ITAM), which connects to your existing tech stack with 100s of out-of-the-box integrations.
Use Setyl to manage all your hardware assets, software applications, SaaS subscriptions, licenses, vendors, admins, users and spend in one place — helping you to:
1. Streamline and scale your IT operations, including employee onboarding and offboarding.
2. Identify and eliminate wasted IT spend.
3. Safeguard against compliance and audit risks, including ISO 27001, SOC 2, and more.
With its intuitive interface and low learning curve, the Setyl platform offers a user-friendly experience and facilitates collaboration across your organization.
Features include:
• Asset and license register
• Asset lifecycle management
• SaaS subscription, software application and license management
• Employee onboarding and offboarding workflows
• ISO 27001 and SOC 2 compliance
• Shadow IT detection
• Vendor audits and due diligence
• IT spend management and reporting
• Fully guided support
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ManageEngine ServiceDesk Plus
Online service desk software that is best in class. ServiceDesk Plus Cloud is the simple-to-use SaaS service management software from ManageEngine, the IT division of Zoho. It will help you offer your customers world-class solutions. The cloud-based IT ticketing platform, used by more than 100,000 IT service desks around the world, makes it easy to track and manage IT tickets, resolve issues quicker, and ensure end-user satisfaction. With out-of-the-box ITIL workflows, you can manage the entire life cycle of IT issues, problems, and projects. You can create support SLAs, set escalation levels and ensure compliance. Automate ticket dispatch, categorization and classification based on predefined business rules. Set up notifications and alerts to ensure timely ticket resolution. Your users will have more control and reduce walk-ins. Allow end users to access IT services via your service catalog and self-service portal. Allow users to create and track tickets, and search for solutions.
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