TrackerPal
Standard built-in Retailer Order and Maintenance Order Management workflows. You can also create custom workflows that are specific to your business process. Add your logo and branding. Agents can access all reports in real-time. You can view reports, analyze performance, identify trend and manage your business efficiently. You can schedule meetings and view the calendar for upcoming meetings or tasks. Configurable task completion and meeting reports available. View past reports, View inventory, Provide quotation, Request portal for clients to track status of service requests. View Route, Report Location, Distance traveled. You can view both historical and current location status. Track offline location and detect geo-fence breaches. Track field force attendance using Punch IN and Punch Out time, location, and selfies. Attendance correction. Request for leave, approval status, balance. Attendance reports are used for employee review, appraisal, and Payslip generation.
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Sweven
SWEVEN allows businesses to seamlessly connect and collaborate with your team, anywhere and at any time. This multi-platform and cloud-based SaaS solution gives you the power to receive, manage, assign, track, and bill for work (or product) orders of any trade. With SWEVEN in your workflow, you can bring together clients, vendors, field staff, technicians, project managers, customer service, and call centers in one shared, collaborative virtual environment to boost communication, efficiency, and control.
- Full control over your field staff and vendors
- Track all service orders and assign priorities.
- Access the right metrics in real-time to improve your operations.
- No more calls or endless emails. Submit tasks directly through the portal.
- Preventive Maintenance
- Work order management.
- Mobile app for vendors and field staff.
- Geolocation integrated.
Say goodbye to spreadsheets, hello Sweven!
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Optima Pro
Optima Pro field service software allows you to manage work orders and warranties, service contracts, field scheduling, spare parts inventory, service organization, and field service scheduling.
Optima Pro, Damco's most popular Salesforce product, is a tool that streamlines field service operations. It optimizes Field Service workflows by organizing service delivery teams according to their skills and availability, tracking service contracts and offering automatic renewal provisions. Invoices can be generated/modified, and dispatchers/managers have access to the agents' real-time location.
One segment of the field service industry is under constant pressure to coordinate its tasks. They are responsible for monitoring on-site service, dispatch technicians for repairs and maintenance, as well as honoring customer SLAs.
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OfficeTrack
To reduce operational costs, manage tasks and work orders and get real-time information directly from field agents. You can create cellular forms that you can customize to suit different workflows and gather valuable data. The technician with the best skills will be selected using planning and automation tools. To support ad-hoc service calls and increase resource usage, provide the real-time location information of the field service team. GPS location tracking can be used to track employee time and improve resource allocation. Track driver pickups and deliveries, and get proof of delivery in real time. OfficeTrack is a revolutionary workforce management solution that optimizes field service management, drives efficiency, and improves customer satisfaction. OfficeTrack has a wide range functionality that can be easily customized to suit the needs of all industries, small and large to large enterprises.
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