TellerGraph Description
For an extended period, TELLERGRAPH has established itself as the benchmark for tools designed for branch staffing. Its implementation spans across numerous financial institutions and even extends to the phone support and order departments of various non-bank organizations. This versatile tool is ideal for any environment where customers experience wait times for service. The TELLERGRAPH Teller Staffing Model operates on a PC, calculating optimal staffing levels based on predetermined maximum wait times and other criteria specified by the bank. The software visually represents staffing needs throughout the day, segmented by each day of the week. These visualizations enable a comparison between current staffing levels and proposed schedules, assisting in optimizing both customer service and staff efficiency. Additionally, service and activity benchmarks can be tailored for different locations, accommodating up to four service areas per branch, thus providing a comprehensive view of staffing and scheduling data. This flexibility ensures that each branch can effectively meet its unique operational demands.
TellerGraph Alternatives
Assembled
Assembled combines AI agents with advanced workforce management to give support teams the speed, flexibility, and control they need to excel. Our platform streamlines staffing for both in-house and outsourced teams, delivers forecasts with over 90% accuracy, and automates more than half of customer conversations. Whether it’s chat, email, or voice, Assembled orchestrates every interaction, allocating work between AI and human agents in real time. Leading brands like Stripe, Canva, and Robinhood rely on Assembled to boost performance and turn support into a growth driver. Key capabilities include scheduling, forecasting, live performance monitoring, vendor management, AI-powered chat, voice, and email agents, plus an AI Copilot that provides instant guidance, suggested responses, and rapid action tools for agents.
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WaitWell
WaitWell provides organizations with a modern way to coordinate walk-in traffic and scheduled services through a secure, cloud-based queuing and appointment platform. Customers can join virtual queues or book appointments via QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions, explains services, and routes customers into the correct line using natural language. Customers receive live status updates and AI-driven wait time forecasts that reduce uncertainty.
WaitWell includes strong real-time reporting and operational dashboards. Waillo Insights builds on this foundation by enabling leaders to ask plain-language questions of their data to uncover service constraints, monitor performance trends, and refine staffing decisions. With real-time visibility, integrated payments, open APIs, and HIPAA and SOC 2 compliance, WaitWell supports scalable, efficient service delivery across locations.
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Avionté Staffing Software
Avionté stands out as the leading option for staffing software, offering an all-encompassing solution tailored for both front and back office needs in the realm of temporary and permanent staffing. Unlike other software solutions, Avionté presents a unified, end-to-end platform suitable for diverse sectors such as clerical, light industrial, IT, and professional staffing. Additionally, the Avionté platform is supported by a strong network of strategic technology partners, enhancing every facet of the staffing and recruiting landscape. Committed to delivering top-notch products and services, Avionté ensures that clients receive unparalleled support in their staffing endeavors. Our integrated solutions are designed to consolidate everything into a single, user-friendly system, enabling businesses to operate with agility and efficiency. This commitment to innovation drives us to continually enhance our offerings to meet the evolving needs of the industry.
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FlexShift
Employee turnover, sick leave, and vacation requests can complicate efforts to maintain a steady workforce. To address this challenge, we developed FlexShift, an on-demand staffing solution tailored for businesses with fluctuating shift requirements. This platform allows you to easily hire temporary staff when your team is understaffed, and you can also create shift schedules for your existing employees within the same interface. Unlike conventional staffing agencies that impose high fees and offer low wages to their workers, our service only charges a 15% markup on each hour worked, which results in lower costs for you and higher pay for our workers, ensuring satisfaction for both clients and staff. FlexShift operates as a dual-purpose platform: one side focuses on employee scheduling, while the other facilitates quick access to vetted temporary workers. On one side, you can confidently develop schedules for your team, and on the other, you can fill any scheduling gaps promptly with qualified temps. All FlexTemps undergo a thorough vetting process and are insured, and we perform regular audits to ensure that we consistently meet your temporary staffing needs effectively. Additionally, this innovative approach helps foster a more resilient workforce, empowering businesses to adapt to changing demands with ease.
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Pricing
Pricing Starts At:
$10000 one-time payment
Integrations
Company Details
Company:
Castle Creative Services
Year Founded:
1981
Headquarters:
United States
Website:
www.castlecreative.com/tellergraph.htm
Media
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Product Details
Platforms
Windows
Types of Training
Training Docs
In Person
Customer Support
Business Hours
Online Support
TellerGraph Features and Options
Banking Software
ATM Management
Compliance Tracking
Corporate Banking
Credit Card Management
Credit Union
Investment Banking
Multi-Branch
Online Banking
Private Banking
Retail Banking
Risk Management
Securities Management
Transaction Monitoring
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