Telgorithm Reviews

Summary: We're a startup that runs an SMS/MMS marketing platform and overall our experience with Telgorithm has been incredible.

We moved to Telgorithm from Twilio where we were spending thousands of dollars a month and received no support and no guidance around how to navigate any of the massive industry-wide changes being caused by A2P 10DLC.

During our onboarding process with Telgorithm we were assigned an implementation manager (shout out Zahid) and were invited to our own dedicated slack channel that's allowed us to have direct access to their support + technical staff. We've received personalized assistance every step of the way and it's made us that much more confident in our ability to handle any future changes in the SMS industry knowing we've got Telgorithm as a partner.

Positive: Telgorithm offers incredibly competitive pricing, an easy to use + implement API, and truly next level support. Their guided implementation process has made transitioning from our old provider (Twilio) a breeze. Their team is incredibly responsive to support questions/requests and is very receptive to input from their customers with regard to their product roadmap and new feature development.

Negative: The only con I can even think of is that their platform isn't quite as full featured as some of their larger competitors. As a newer platform, they're lacking a few features that we had access to with our old provider, namely the ability to send & verify 2FA/OTP codes (without needing to build the functionality on our own) and the ability to view sent & received messages directly in the user portal.

I believe the 2FA functionality is on their roadmap and we can already export sent/received messages as a CSV from their portal, so neither of these cons are really that big of a deal to us.

Summary: Telgorithm is an easy API integration and an easy recommendation. Their tools are user intuitive and their APIs were easy to use

Positive: We're a startup that was originally with Twilio but after needing better control and better pricing, we switched to Telgorithm. The API integration itself was very easy and required minimal hand-holding from the team. The one piece that I appreciate the most from Telgorithm is their customer service team. The turnaround time on even some of our most complicated questions can be measured in minutes, if not seconds. They are by far the quickest, and most informative business partner that we have.

Negative: Currently, they only support texting within the US so this does impact a small portion of our international customers.

Summary: Overall it was a smooth implementation and we enjoyed working with the team at Telgorithm. They were always responsive.

Positive: Top-notch SMS provider that offers reliability, scalability, and developer-friendly APIs. Their platform is incredibly easy to integrate into any application or service, with robust documentation. With Telgorithm, you can customize messages, access valuable analytics, and ensure security and compliance.

Negative: Users should be mindful of potential dependency on a third-party service and limited control over delivery. Additionally, ensuring regulatory compliance remains the user's responsibility (an industry in general con, not specific to Telgorithm).