TMAC Description
Empower your contact centre agents with intelligent customer journey orchestration and conversational guidance.
Our clients most-used features:
Next Best Action - Make sure agents are recommending the right product or service to every customer, at the right moment in time.
Intelligent Conversational Guidance - Guide each of your agents to create the best outcome for every customer and contact point.
Behavioural Science - Use data-driven behavioural nudges inform agents not just what to say, but how to say it, to drive the ideal customer experience and desired outcome.
Simple No-code Interface - Our platform is delivered using a powerful point-and-click interface, reducing the need for expensive specialist resources.
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-User-friendly interface with drag-and-drop conversation builder and pre-built templates.
-Out-of-the-box Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), and Intelligent Context Gathering, to better understand the context of each conversation in natural language.
-Retrieval-augmented generation (RAG) for accurate, contextual, and up-to-date conversational answers around the clock, grounded in your company's knowledge base.
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Bridge
Bridge is a Learning (LMS) & Employee Development (performance management and skills) platform that uniquely combines learning management, career & skill development, and performance management – all in one easy to use solution.
With Bridge, you can consolidate your learning tech stack resulting in streamlined training and development programs, saved admin time, and a more engaging experience for employees and managers alike. Bridge offers each solution as a stand alone product or in one fully integrated suite:
LMS: Create, Assign, Track and Report on courses for onboarding, compliance, and skill development.
Performance: Enable managers to help their teams perform at full potential through tools like 1 on 1s, performance conversations and skill plans.
Skills Platform: Auto recommend skills to employees based on title, industry. Auto tag content with relevant skills and create mentorship programs and skills communities based skill profiles.
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Integrations
No Integrations at this time
Company Details
Company:
The Modular Analytics Company
Year Founded:
2018
Headquarters:
United Kingdom
Website:
www.tmac.ai/solutions/customer-journey-orchestration
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Product Details
Platforms
Web-Based
Types of Training
Training Docs
Training Videos
Customer Support
Online Support
TMAC Features and Options
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