SwiftCount Reviews

Summary: We will still be using SwiftCount for our year end inventory count and monthly cycle count. It speeds up the process of entering the info into the system.

Positive: SwiftCount was able to handle a physical count of 80,000 different items. The speed to process the information was very good.

Negative: The extra step needed to choose the location slowed down the process. The function to lock the location is a good alternative, but make us lose precision.

Summary: Overall this product has helped in every aspect of what we do as an electric motor wholesaler. Strongly recommend.

Positive: SwiftCount has drastically reduced physical inventory count time and has helped maintain an accurate inventory throughout the receiving, handling, warehousing and shipping process.

Negative: There should be a template for quickly setting up new users, or a copy-user function.

Summary: This software has helped us increase efficiency and accuracy. The team at SwiftCount are always readily available for training and answering questions. It has been a pleasure working with them to implement this system.

Positive: Ease of use and availability across several devices (iPad, iPhone, android scanner, PC). Intuitive app makes it easy to train warehouse help.

Negative: I have no complaints at this point. We have been using this for 2 years.

Summary: On my experience SwiftCount came to my operation to solve all the daily operational issues and help us with the reports and stats to keep everything under control and also this tool is available for a very fair price, you don't have to pay those overpriced WMS any more.

Positive: SwiftCount is one of the best WMS that I have ever been working with, the interface is very friendly which helps the people to operate it easily and straight impact will be a decrease on inventory discrepancies and the picking will be more accurate.

Negative: I haven't find any cons so far, they are adding more features in order to get better reports.

Summary: I am very happy with our experience overall. The initial sales presentation was very well done, covering all we needed to know to make our purchase decision. Initial setup was very easy with the great support from the SwiftCount team. Any follow-up support required was handled promptly. Training has been excellent. Thank you Albert! The product pricing was clearly spelled out before we purchased and there were no hidden costs. Price has been very reasonable and flexible so that we can add or remove users as required.

Positive: Very easy to use. Excellent support. SwiftCount allows us to track products across many different locations on our site. I like that we are able to track equipment based on serial numbers so we know the exact location of every item, whether it be in our showroom or one of several warehouses. Inbound shipments are now faster to receive with fewer errors since we are able to scan serial numbers as they are received. The SwiftCount app works great on our mobile phones and is very easy to use.

Negative: We are not able to add UPC codes to items being received, that must be done in our ERP system. We cannot print labels to our label printer, only to full page printers. These are minor issues only.

Summary: SwiftCount has made our stock keeping and inventory processes much quicker and more reliable. We will also soon begin use of the additional available functionality of actually picking and shipping orders within the platform. Customer service is also a highlight. The SwiftCount team is very responsive and proactive when it comes to addressing any issues that arise.

Positive: 1. Well thought out functionality
2. Much more reliable than manual counts
3. Easy to use app for the warehouse
4. Very responsive customer service

Negative: 1. SwiftCount and Spire can fall out of sync if staff not properly trained on new procedures.

Summary: LOVE the support! No matter which software you go with, if support is not readily available, especially during peak or critical times, you are wasting or losing money.

From the start, Swiftcount was able to understand are requirements, execute quickly for the integration with our existing operating software (Sage 300 ERP) and has been fantastic with their support!

We are now able to ship double the orders we used to daily, have real-time visibility to orders being picked so can respond efficiently to any customers inquiries, and physical counts are a breeze.

We are extremely pleased with SwiftCount solution and highly recommend it!

Positive: - Real-time visibility of orders being picked by our shippers
- Physical counts are quickly done
- Easy to setup & deploy software
- Very easy software to use and understand
- Integrates seamlessly with our software system (SAGE 300 ERP)
- Excellent and fast support

Negative: There have been a few glitches at the beginning which I would not really classify as a "CON" since they were very quickly resolved.

Summary: As we continue to use the system, we'll be integrating it more and more into our company. Our overall experience has been good.

Positive: I liked how simple it is to scan and review inventory, as well as how easy it is to change primary locations. Receiving product and adding locations have been fairly painless.

Negative: - not having the ability to have multiple locations show when using Spire
- the limited amount of printer that can be used to print barcodes.

Summary: The newest version speeds up the process for both receiving and picking orders. Some of the features which we used were removed from the new version and it took some getting used to.

Positive: Easier interface.
Quicker scanning.
Increased accuracy.
Sounds call out scanning.
New handhelds are better than the tablets.

Negative: Some of the previous features which we used were not ported over.

Summary: The overall experience was good. The total process took a little time but some features we needed had to be developed within SwiftCount. Having Albert onsite when we first started made a big difference too. Having virtual trainings was better than being left by ourselves to figure it out, but having some one onsite for a half day was far better and saved us time which was the point of the entire process.

Positive: Ease of the integration process of SwiftCount into Sage 300.
The time saved going digital from a manual order picking process.
Customer support through the transition as well as any questions or issues we have had since integrating SwiftCount.
The speed at which issues are addressed by the SwiftCount team.

Negative: I can't really say there are things we do not like about it. There are always little things that make the process different. Employees will complain about them in the beginning because they are different. Once they get used to them or we adjust our process to flow with new system everything works fine.

Summary: The software has been a big benefit to our warehouse team to allow us to better track and identify product in the warehouse. The combination of the web and mobile application has made it very efficient for all users whether they are working at a desk or or an order picker receiver.

Positive: -Provides quick and easy access to inventory product locations.
-Web based portion is very fast and powerful.
-Very good customer support available.

Negative: -Certain features lack enough customization for now, but some have been implemented over our time with the product.