MobiPDF (formerly PDF Extra)
MobiPDF (formerly PDF Extra) is an intuitive reader and editor that allows you to read, edit, create, OCR, organize, annotate, fill and sign, convert, and share any PDF. This makes MobiPDF an excellent choice for users seeking a budget-friendly alternative to Adobe Acrobat Pro.
HERE’S WHAT YOU GET WITH MOBIPDF:
Multiple Page View Modes: Enjoy a distraction-free "Read Mode".
Advanced Editing Tools: Experience a Word-like PDF editing environment.
Two-Way Conversions: Convert PDFs to and from Word, Excel, PowerPoint, or image formats.
OCR Support: Make scanned documents searchable.
Markup Tools: Highlight, comment, strikethrough, stamp, and more to enhance your documents.
Effortless PDF Organizer: Reorder, compress, split, and combine PDFs with ease.
Sign & Secure: Add signatures, create and fill forms, and protect your PDFs with passwords, encryption, and digital certificates.
Offline Mode: Work freely on your projects, even offline.
Seamless translation: One-click translate any PDF into 50+ languages.
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QEval
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
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Rev
Rev offers premium on-demand, manual, and automated transcription, closed captioning, and foreign subtitling services. Rev has 170,000+ clients, ranging from freelance journalists to global corporations. Rev processes more audio/video than any other provider, and can scale to meet any customer's requirements. Pricing is straightforward, starting at $0.25 per audio/video min for automated speech-to text services and $1.25/min manual with 99% accuracy. Rev.ai is a speech recognition engine available to companies who request it.
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phoenixNAP
As a global IaaS solutions provider, phoenixNAP helps organizations of different sizes meet their IT performance, security, and scalability needs. Delivered from strategic edge locations in the U.S., Europe, Asia-Pacific, and Latin America, phoenixNAP's solutions are globally available, enabling businesses reach their target locales. Its colocation, HaaS, private and hybrid cloud, backup, disaster recovery, and security services are available on an opex-friendly model, providing flexibility and cost-efficiency. Based on world-class technologies, they provide redundancy, security, and advanced connectivity. Companies of all verticals and sizes can leverage phoenixNAP infrastructure for their evolving IT requirements at any stage of growth.
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