LM-Kit.NET is an enterprise-grade toolkit designed for seamlessly integrating generative AI into your .NET applications, fully supporting Windows, Linux, and macOS. Empower your C# and VB.NET projects with a flexible platform that simplifies the creation and orchestration of dynamic AI agents.
Leverage efficient Small Language Models for on‑device inference, reducing computational load, minimizing latency, and enhancing security by processing data locally. Experience the power of Retrieval‑Augmented Generation (RAG) to boost accuracy and relevance, while advanced AI agents simplify complex workflows and accelerate development.
Native SDKs ensure smooth integration and high performance across diverse platforms. With robust support for custom AI agent development and multi‑agent orchestration, LM‑Kit.NET streamlines prototyping, deployment, and scalability—enabling you to build smarter, faster, and more secure solutions trusted by professionals worldwide.
Learn more
Contact center QA teams evaluate 1 to 5% of calls manually. QEval eliminates that bottleneck by applying AI speech analytics and automated scoring to 100% of interactions across voice, chat, and email, using a classification engine trained on 138M+ real conversations.
Capabilities span quality monitoring, compliance detection for PCI, HIPAA, and GDPR at 98% accuracy, sentiment analysis, keyword identification, agent coaching workflows, performance gamification, and predictive analytics across 110+ configurable dashboards. Quality scoring runs at 94% accuracy with zero manual intervention.
Deployment takes 30 days. Industry standard is 90 to 120. No disruption to live operations. Etech Global Services built QEval from two decades of running Fortune 500 contact centers in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA leaders and operations teams scaling coverage without adding headcount.
QEval also provides call recording management, screen capture, custom evaluation forms, calibration tools for QA consistency, root cause analysis, trend identification, and automated alert systems for compliance breaches. The voice of customer module tracks customer sentiment across touchpoints to identify service gaps and training opportunities. Real-time monitoring lets supervisors intervene during live interactions. Role-based access controls, audit trails, and data encryption ensure enterprise-grade security. QEval supports multi-site and multilingual contact center environments with centralized reporting across locations.
API integrations connect QEval with existing CRM, telephony, and workforce management systems. Automated report scheduling delivers insights to stakeholders without manual effort.
Learn more
MAXScribe
MAXScribe, created by Stenograph, offers a comprehensive platform tailored for digital court reporters and transcriptionists, featuring multi-channel audio capture, instantaneous translation through the Phoenix Automatic Speech Recognition (ASR) technology, and sophisticated editing capabilities all in one system. It accommodates up to 50 audio channels, making it ideal for smooth recording in remote or hybrid environments, particularly when used in conjunction with tools like CaseTestify. The system leverages Stenograph's proprietary ASR engine for near real-time translation of speech into text, significantly boosting efficiency and allowing for services like immediate readback and same-day rough drafts. Additionally, it enables multiple users to collaboratively edit transcripts at the same time, providing real-time updates that streamline the production workflow. Clients benefit from interactive and immediate access to transcripts, which enhances their involvement during court proceedings, and the platform's user-friendly interface ensures that users can easily navigate its features. This holistic approach not only enhances the transcription process but also fosters a more engaging experience for all parties involved.
Learn more
Phoenix Whistleblowing Software
Enhance your management transparency with Phoenix Whistleblowing, a secure SaaS platform offering simplified incident reporting for your organization. With Swiss-grade security features and support for over 50 languages, Phoenix Whistleblowing fosters a culture of integrity while ensuring compliance with the highest data protection standards
Learn more
