Spinlister Reviews

Summary: This company suspended my account because they could not afford to pay me. How can a company that brags about Oprah backing them (who will never rent a bicycle in her life- let’s be for real here) punish and remove a user that has brought in hundreds of customers who have NEVER heard of the site? I also maintained a 5 star review the entire duration but I guess once they saw me approaching 10,000 dollars in rental revenue they decided it had to come to an end.

I used an alternate rental platform before Spinlister but their customer service hours did not meet my needs so I switched to them and that was a nightmare once they saw that I was in high demand.

They canceled my upcoming rentals for a customer that spent over 250 dollars and shut down my account. Very insane behavior.

They have so much potential to be great but it seems that they lack basic customer service and respect.

I also noticed that in the major cities , ALL the listings/listers have a maximum of 2 reviews and have been inactive for months-years AND there seems to be a fake account making fake reviews on a lot of the listings (probably to make it look like there has been activity on their app). I pointed this out to them once they paid me late twice in a row but they ensured that I was wrong and that they have had an increase of rentals by 300%.

300% is a made up number by them especially when NO ONE out of at least 1,000 people have ever heard of the company and they also could not provide this data for proof.

And the app is no longer in the app store. Shocker.

Positive: Able to rent a variety of different types of bikes, surfboards, scooters etc.

Not much more to say than that.

Negative: - Terrible customer/renter support team.
- Dishonesty.
- Lack off knowledge of their own platform/policies.