Softphone.Pro Reviews

Softphone.Pro Description

With the click-to play feature, you can analyze staff performance using 15 online reports, charts, and a detailed call log. Managers can improve performance and streamline their call center operations by providing them with the information they need in order to make informed business decisions. Live dashboard that displays your analytics. To see the full picture of agent activity at the moment, check screen captures or live webcam monitoring. In just a few clicks, you can export your Call Log data into Microsoft Excel for a deeper analysis. Your team will install a preconfigured program so IT specialists don’t have to set up a remote connection. Users can't view and update their softphone settings themselves. This helps to protect SIP server settings and prevents inaccurate updates. Softphone.Pro offers a wide range integration options that make it easy to set up screen pop-up or click-to-call functionality within any software.