Smith.ai Live Website Chat Reviews

Summary: I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option. I sighed up with them and never looked back. They even make outgoing calls and can help me with other tasks besides handing incoming communications.

Positive: I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued.

Negative: The free version does not work well. The receptionist answered chat is the service that really works.

Summary: Highly Recommend Smith AI chat. It is extremely helpful in getting potential new clients on the hook.

Positive: Smith AI chat service has been a great addition. The service and responsiveness is outstanding and clients appreciate the responsiveness.

Negative: Literally nothing negative to report. I plan to continue.

Summary: We are happy with our Smith Ai chat! True professionals. We are confident in all services by Smith.

Positive: I like that everything we ask to be obtained during a chat is taken care of. No complaints at all.

Negative: The only Con is the pricing, but it is worth it.

Summary: The Smith Chat service adds great value to my Firm and expands the venues of servicing existing clients and potential clients.

Positive: The Chat Service on my website is FREE and I was able to customize the series of questions with great detail and ease. The Smith Chat service integrated with seamlessly with my website, replacing my previous PAID Chat service, with the same effect. The colors and look of the Smith Chat service blended effortlessly with the style of my website. The messages I receive from the Chat service via email are very thorough and a great venue for clients to reach out to me - both potential and existing clients. I am very pleased with this FREE service from Smith, which replaced a paid service without losing any value for my Firm, but only adding value. The Chat service is very personal and super professional, and I have repeatedly recommended it to many of my peers who run law firms.

Negative: There are no shortcomings that I can think of when it comes to the Chat Service.

Summary: Smith.ai has regularly delivered 50+ leads each month since we added it to the website at a fraction of the cost of advertising and with a MUCH better ROI for the cost.

Positive: We started out with the free chat service then quickly upgraded to the unlimited questions and then to the chat receptionist service because people were hitting the chat during the evenings and weekends when we never thought people would want to inquire about our services.

Negative: The only complaint we have about the service is there needs to be a simple way to white label the chat service.

Summary: Great company. We would highly recommend their services. The customer service is great and our clients have no complaints.

Positive: Smith.ai's receptionists are incredible. We've had no complaints and they are very responsive. We recently added their chatbot feature to our website. So far, it works well on our site and the look is very appealing.

Negative: The chatbox is limited on what you responses you can include.

Summary: Exceptional!! Great customer service for their own clients, positive greetings for my firms clients and a very professional experience over all.

Positive: Absolutely great service! Smith makes running my law firm so much easier. I love their online chat - I’ve been able to track more leads and potential clients have really liked the ease of use. Smith has been answering my firms calls, scheduling consults and following up on leads for my firm for two year now - I will never switch to another company. I love them!

Negative: No complaints from my firm - we love Smith.ai!! I just wish we would have used their services from the start.

Summary: Superb, better than other services that I've used, good customer service

Positive: Efficient and affordable, great for time management

Negative: Longer hours would be nice, but this has improved significantly

Summary: Overall, Smith.ai chat has been extremely helpful in our firm and making sure we do not lose any potential customers while providing them minimal information to keep them happy until we get the opportunity to reach out to them directly.

Positive: - timely notification of chats held on our website
- easily set up "frequently asked questions" for responses by their representatives

Negative: - after reading the chats, they seem robotic (but that may be from reading them over and over again)

Summary: Awesome service would recommend to anyone needing a virtual receptionist + live chat support 24/7!

Positive: Having a virtual receptionist has made my life so much easier. The 24/7 live chat service is an exceptional benefit to any organization wanting to support their clients in every way possible. The platform is easy to use and the customer service is great. I highly recommend!

Negative: My interactions have been excellent! I have no issues or cons.