SiriusXM Reviews

Summary: Our overall experience has been great! We each have our favorite stations we like to listen to, but there has never been a conflict within the family yet.

Positive: We have only had Sirius for about a two years and have had no problems and we each have our favorite stations we love listening to. I personally like listening to the 70's on 7 channel and my favorite radio personality is Magic Matt who is on during the week from 6:00 AM to Noon. He really has a lot of knowledge about many things and he likes to share this with his listeners. Then my husband really likes the fairly recently added Ted, White and Booze channel. It plays tunes from the 70's, 80's and 90's. It plays mostly Rock tunes. We have been extremely happy and plan to renew this every year. Thanks Sirus for all of your great stations. TT & JT

Negative: There is nothing that I can think of. We have been very pleased for the entire 2+ years we have been using Sirius.

Summary: Look up!
Good product but customer service reps couldn't find water if they fell out of a boat!
Sirius needs to revamp their tactics.

Positive: I was a Sirus customer for 10 years, always enjoyed the convenience of picking choosing whatever type of music I was interested in at the time or news, sports, comedy etc.....
The problem is their customer service reps. You try and get a situation taken care that would take a matter of a few minutes but they turn it into a thirty minute ordeal. They'll repeatedly tell they can't do this/that and what they say makes zero sense.
Then when you call them out on it, they go in circles again. After thirty minutes of your blood boiling and absolute frustration due to their absolute lack of knowledge or the fact, the scripted fluff they hand just fails, they finally end up doing what you asked.
After being a customer for 10 years, I ended up canceling 2 subscriptions/accounts today.
Sirius knows NOTHING about looking after dedicated customers. Stupidity at it best!

Negative: Look up! Everything mention above. Unnecessary Aggravation!

Summary: I can't stand listening to it for very long due to how noticeable the compression artifacts are. I'm by no means an audiophile, looking for the best of the best, but I hear so many notes from multiple instruments that just don't sound right.
I tried to like it, listened during the trial, and their "keep listening" deal, but I didn't use it all for the last four months of my subscription.

Positive: Included in most car entertainment systems for the past 15 years
Has a selection of channels, mostly by genre.
Eliminates the need to scan channels outside the city.

Negative: Compression set too high.
The limited selection of channels do not allow you to choose based on mood.
Drops when you go through tunnels.
Drops going under some overpasses.
Drops when many trees are close to the road.
Lacks Christian channels.
Lacks jazz channels.
Too expensive by the month, but six month subscription deals make it more reasonable.

Summary: You have a good company and a good product and you ruin it overnight.

No response to complaints. They don't care.

Positive: The convenience of listening multiple ways. Car, computer, phone, Xbox, PlayStation, Roku, smart TV or Alexa.

Negative: Now they keep taking options away.

There new app is garbage. Who ever made these decisions should be fired!

Summary: Is more affordable to change your radio or software to accept Apple Play or AirPlay.

Positive: None at this time.

Negative: I’ve been using this service for over 10 years and I have switched vehicles several times only to find out charges were still applied to my credit card. Only when my bank was investigating credit card fraud. I found that I’ve been overcharged for service on vehicle whose radio was not in use. Their technology is piss poor that that can’t figure out if a radio code is in use. SCAM.

Summary: Don't even worry about it because I don't like the reps lie and say they record phone conversation but they can't listen to them when I'm being told a lie. It's crazy how people act when you can't be face to face with them.

Positive: The DJs are good some are good no older good R&B or rap music
I just don't like when I'm told something in the beginning don't keep switching things up especially the price.

Negative: They overcharged me, sent notices all month that I owed them even after they got payment. They lie they promise things and don't deliver. I've been with them 3 years and they keep changing the amount I pay.