Simphony POS Description

Simphony POS from Oracle is designed for complete restaurant management. Simphony powers some of the most successful food- and beverage venues around the world, including iconic restaurants and local cafes as well as global fast-food chains, stadiums, and theme park restaurants. It is a cloud-based POS platform that allows restaurateurs to optimize their online and in-house operations from any device. Simphony helps restaurants provide outstanding service through billions upon billions of transactions each year. Its cloud flexibility and powerful integration ecosystem make it a great choice for single-location restaurants as well as global enterprise chains in 180 countries. Simphony gives you and your employees access to real-time, engaging information. Ordering is easy. Instant communication with the kitchen is possible. Each touchpoint receives updates about daily specials, menu details, personalized promotions, and other information automatically.

Integrations

View Integrations

Reviews - 1 Verified Review

Total
ease
features
design
support
See More Reviews Write a Review

Company Details

Company:
Oracle
Year Founded:
1977
Headquarters:
United States
Website:
www.oracle.com/industries/food-beverage/restaurant-pos-systems/simphony-pos/

Media

Play Video Simphony POS Screenshot 1 Simphony POS Screenshot 2
Recommended Products
It's not magic, it's real-time data with Twilio Segment Icon
It's not magic, it's real-time data with Twilio Segment

Data Real-Time, Real Fast

Activate your data warehouse to all the tools you use with a CDP that’s fast, powerful and flexible. We'll show you how with Twilio Segment.
Learn More

Product Details

Platforms
SaaS
iPhone
iPad
Android
Type of Training
Documentation
Live Online
Webinars
In Person
Customer Support
24/7 Live Support
Online

Simphony POS Features and Options

Restaurant POS Software

Delivery Management
Gift Card Management
Inventory Management
Loyalty Program
Mobile Access
Online Ordering
Order Management
Reporting/Analytics
Separate Checks
Split Checks
Table Management
Tips Management

Recipe Costing Software

Analytics/Reporting
Demand Planning
Inventory Management
Menu Management
Nutrition/Allergen Management
Online Ordering
Point of Sale
Recipe Management

Point of Sale Software

Barcode Scanning
Commission Management
Cryptocurrency Support
Customer Account Profiles
Discount Management
Electronic Signature
Gift Card Management
Loyalty Program
Multi-Location
Restaurant POS
Retail POS
Returns Management
eCommerce Integration

Bar POS Software

Cash Drawer Management
Employee Management
Gift Card Management
Inventory Control
Loyalty Program
Separate Checks
Split Checks
Tips Management

Food Delivery Software

Delivery Tracking
Dispatch Management
For Restaurants
Gift Card Management
Menu Management
Online Ordering
Order Management
Routing
Sales Trend Analysis
Supports Loyalty Program

Food Service Management Software

Costing
For Cafeterias
For Healthcare Facilities
Free / Reduced Meals
Inventory Management
Menu Planning
Nutritional Analysis
Online Payments / Funding
Point of Sale (POS)
Purchasing
Recipe Management
Schools
Tray Tracking

Restaurant Management Software

Billing & Invoicing
Built-in Accounting
Employee Management
Food Costing
Inventory Management
Kitchen Management
Menu Management
Payroll Management
Point of Sale (POS)
Reporting/Analytics
Reservations Management
Sales Tracking
Table Management
Wait List Management
Waitstaff Management

Cloud Kitchen Management Software

Branded Mobile App
Branded Website
CRM
Call Center Panel
Feedback Management
Inventory Management
Kitchen Display System
Loyalty Management
Menu Integration
Multi-Brand
Online Ordering
Order Management / Tracking
Point-of-Sale (POS)
Reporting / Analytics
Time Tracking

Simphony POS User Reviews

Write a Review
  • Name: Patrick F.
    Job Title: General Manager
    Length of product use: 1-2 Years
    Used How Often?: Daily
    Role: User, Administrator, Deployment
    Organization Size: 100 - 499
    Features
    Design
    Ease
    Pricing
    Support
    Likelihood to Recommend to Others
    1 2 3 4 5 6 7 8 9 10

    Worst POS experience in my tenured career

    Date: Apr 18 2023

    Summary: If I could give zero stars, I would. There has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

    Positive: There is nothing this product does that is not done equally well by a competitor. Save yourself the money and don't buy this product.

    Negative: The list is extensive and holds everything from basic support to the fact that this product does not allow your staff to do the simple things well.

    Read More...