Flipdish Description
Flipdish is one of the fastest-growing tech companies in Europe. At Flipdish, we provide an all-in-one POS and restaurant management system used by thousands of restaurants and takeaways worldwide. Flipdish also offers customised food ordering apps, websites, self-service kiosks that drive revenue to food businesses.
With Flipdish, make life easier by streamlining operations with an intuitive kitchen display system, inventory management, powerful reporting tools, driver tracking, payroll management and more. Grow your business and increase customer satisfaction with digital ordering solutions like web, app and kiosks. Build your brand and earn more money with the help of our marketing specialists.
Flipdish has more than 7,500 customers across 32 countries and generates order revenues exceeding EUR250m. These customers include some of industry's most prominent brands, including Subway, Cojean, Base Pizza, Bombay Pantry, and Subway.
Company Details
Product Details
Flipdish Features and Options
Food Delivery Software
Online Ordering System
Restaurant Management Software
Restaurant POS Software
Flipdish Lists
Flipdish User Reviews
Write a Review-
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: We started our business with almost no cash during the lockdown. With Flipdish being a free set up and great support, we were able to fly within a couple of months.
When you build your customer base you save a lot of money compared to other platform.Positive: - Low commission
- Full control of the site, menu and settings
- Ease of use
- Good support
- Customers details can be easily obtained to contact themNegative: - Unable to control specials and promotions
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- Can’t press ‘ on its way’
- Must do your own promotion
- Hard to get customers to move to the FlipDish site from other platforms
- Must pay for Apple app. Set up
- Account managers can be very helpful or not helpful at all. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: Good system and customer service.
Positive: Best for customer service.
Negative: N/A.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: I’m working with Flipdish for two years after a big research I had before I decide. The reason I started was that they have fare commission, accepting all kind of pay and was the easiest and fastest way for customers to order with just a few clicks. After a while when I had a few questions on changing my menu I have been amazed of the customer service as they always answer in seconds and solve any requests really fast. I believe that is the best option for restaurants who want to reduce staff costs as the customers order themselves and also look photos of what they will get and also want to stop wrong orders or mistakes between waiters and chefs. I’m very happy with Flipdish and I didn’t see on market a better company so far.
Positive: Customer service.
Easy and fast way for customers to order.
Accept all kind of payments.
Fare commission.Negative: Some discount options that I need for my restaurant but it is not something negative from Flipdish as it is very complicated from my side with specific days and times of the day who need to be changed automatically.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: 1. Customer service—whenever we need Ling always there to help.
2. Troubleshooting— customer helpline is really really helpful.
3. Advertising— again our rap Ling think ahead of us all the time. Specially, on Paddy’s day ,Easter day ,Halloween Christmas those Main events.
4. Promotion team Work along with us really well.Positive: The app itself and the team behind it. Very effective customer support. Helped us all the way through COVID-19 ,also great marketing idea and advertising.
Negative: Table ordering system and kiosk order system need to be react a bit faster.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
As trusted partner Date: Apr 03 2021
Summary: I like working with Flipdish and would recommend them. I like how easy it is to send push notifications on the apps. Waylon, my account manager is great.
Positive: I’ve worked with Flipdish for just over 1 year now. There are new features every few months. The websites and apps look great and are easy to use. They have phone support and I have a dedicated account manager.
Negative: So far things are good. My pixel point integration wasn’t working immediately but the team was responsive and figured everything out for me.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
🌟🌟🌟🌟🌟 Date: Dec 06 2020
Summary: Zero issues. Very smooth online ordering solution. Great back of house portal and reporting features.
Positive: Best UX in the industry meaning most online customers. Great features to retain customers and move offline customers online.
Negative: None at all. Very good support by people who genuinely want their customers to succeed.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: Been with them now almost 5 years and never had any real serious issues. Outages and down time are extremely rare and unlike some other big platforms there is actually someone to speak to about issues outside of live orders (not waiting 48 hours for a reply to an email)
Positive: Takes the hassle of setting up and maintaining Apps and online ordering Site. They also offer a multitude of marketing packages and alternate ordering platforms for customer convenience.
Negative: Sometimes a bit lacking on the maintenance and updating of the Sites.
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They charge Cash customers the same processing fee as credit on top of the commission from the restaurant partner. -
Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: Positive. The platform is good. Changing prices and products could be easier. With inflation unfortunately prices need to be raised more often.
Positive: A good platform to order food online. Payment is prompt. A good first step for online orders. Customers who use it seem to like it.
Negative: High turnover of staff. This makes it hard to build a working relationship.
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Likelihood to Recommend to Others1 2 3 4 5 6 7 8 9 10
Summary: Great service could update the tablets though they could be a little bigger. Overall it's a great company.
Positive: Very fast service updating Menus, if there is a problem customer service is very helpful, great for push notifications to customers, great marketing. Great that if we need to change something in the back office Flipdish does it for you.
Negative: We had our own website designed and it was taken over by Flipdish which isn’t really a website. Should be able to leave customers original websites.
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