Sikom CloudOne Reviews

Engage customers throughout the entire journey via voice and digital channels (chats, email SMS, email and social media). Integrate business communications with business system, giving valuable information to employees at every customer touchpoint. CoreInteract's drag-and-drop design makes it easy to manage workgroups and routing rules that meet your business needs. You can set the priority and order of which workgroups will receive customer inquiries. CoreInteract lets you manage your interactions in Teams natively without the need for a separate desktop software or application. Your team members can easily distinguish between customer calls and internal calls by clearly marking workgroup calls. CoreInteract can retrieve a Dynamics 365 customer record for each answered call. This gives you more control over your customer information and allows you to call a customer directly within Dynamics 365.

You can improve the efficiency of customer service by ensuring perfect interlocking all incoming channels. Customers expect excellent customer service, prompt responses and clear answers from you. They don't differentiate between online and offline channels. Good service teams are attentive to their customers and offer them the same contact channels whether they're via e-mail or facebook. They go where their customers need them to. According to a PwC survey, German call and contact centers receive 25 million customer inquiries each day. This is quite a number. Smart support is essential to keep the flood of inquiries from becoming a structural chaos. ReplyOne digitally links all customer inquiries, evaluates them and forwards them to the appropriate service representative. All of this happens in a single interface that is cross-channel, intuitively designed, and user-friendly.