Sikom CloudOne Description

Communicate with your customers using any channel, such as email, chat, or social media. Avoid media breaks and "channel hopping". You can reduce the complexity of your customers' experience and increase customer acceptance by creating a user-friendly experience. The solution can be used anywhere and anytime, and you can adjust the scope to suit your needs. Choose the package that suits you best from three packages. You can also make changes quickly and without any training. You can build on your call quality and enjoy a reliable cloud with a German data center and cloud provider. You can expect regular updates and new features, and you will always be up-to-date. Ideal for growing and small teams. Perfect for optimizing and improving teams of 10+. Ideal for large and complex teams with high technical requirements.

Integrations

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Company Details

Company:
Sikom
Headquarters:
Germany
Website:
sikom.de/neues-produkt-sikom-cloudone/

Media

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Product Details

Platforms
SaaS
Type of Training
Documentation
Live Online
In Person
Videos
Customer Support
Phone Support
Online

Sikom CloudOne Features and Options

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics