ServiceWise Description

TechExcel's ServiceWise is a cloud-based, secure information technology service management (ITSM) software solution. It implements ITIL workflow standards to streamline processes and streamlines business operations. This software suite for IT service management and help desk is flexible and scalable. It offers powerful features such as smart ticketing, events, tasks, forms, surveys, workflow, self-service and escalations, analytics, reporting, and analytics.

Pricing

Pricing Information:
Professional Plan - $20 per user, per month
Enterprise Plan - $35 per user, per month
Free Trial:
Yes

Integrations

No Integrations at this time

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Company Details

Company:
TechExcel
Year Founded:
1995
Headquarters:
United States
Website:
www.techexcel.com

Media

ServiceWise-AgileProcess

ServiceWise-AgileProcess

ServiceWise-AgileProcess ServiceWise-DefectTracking ServiceWise-Tasks ServiceWise-TraditionalPlanning
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Product Details

Platforms
SaaS
Windows
Android
iPhone
iPad
Type of Training
Documentation
Webinars
Live Online
In Person
Customer Support
Online
Phone Support

ServiceWise Features and Options

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Issue Tracking Software

Assignment Management
Dashboard
Escalation Management
Issue Auditing
Issue Scheduling
Knowledge Base
Project Management
Recurring Issues
Scheduling
Task Management

IT Management Software

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring