ServiceMobility Description
ServicePower's Mobile Workforce Solution gives field technicians real-time access and control over the processes, tools, and information they need in order to complete their service jobs the first time. Customers will know what to expect from your technicians thanks to standardization and visibility. This will improve your customer experience and brand reputation. ServicePower's mobile workforce solution, ServiceMobility reduces operational costs, improves customer experience and increases customer lifetime value. Get a personalized demonstration to see how ServiceMobility can help you innovate your field service organization. ServicePower is a leader in field-service management software. We are focused on providing exceptional customer service and delivering significant operational efficiencies. ServicePower is trusted by leading field-service companies around the globe, including GE Appliances and LG, Electrolux, Siemens, and Electrolux.
ServiceMobility Alternatives
livepro
Livepro is the ideal Knowledge Management solution for Customer Service/Experience. Livepro can be used in any setting, including behind the counter, on the field, or customer self-service. It has the tools to increase cx scores and reduce training times. It also helps ensure compliance and staff engagement. Livepro is a purpose-built Knowledge Management system for customer experience. We are focused on providing answers to agents and not lengthy, complex documents. Livepro's powerful features such as search and easy-to-follow process guidance make this possible. Livepro is easy to use and requires little training. This increases staff confidence and customer satisfaction while reducing AHT and training costs. Customers will be more satisfied with livepro by reducing AHT by 25% and reducing transfers by as much as 35% Increased staff engagement and shorter induction-training periods. Increase Compliance and Risk with Authored Content & SOC Certified Secured data.
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ReachOut Suite
ReachOut Suite, a cloud-based field service management software that allows service companies to coordinate and optimize their entire field operations, is available for free. ReachOut is easy to use and has many features that allow field service technicians and managers to do their jobs more efficiently and faster. Smart mobile-optimized forms make it easy to digitize field service operations. For audits or inspections, you can quickly and accurately gather data. ReachOut makes it easy to record customer requests and send technicians the shortest routes. You can track progress in real time, track the progress of work, generate professional-looking invoices right away, and more.
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ServicePower
ServicePower is a world-leading field-service management software company. Our goal is to provide exceptional customer service and maximize operational efficiencies. ServicePower is trusted by leading field-service companies such as GE Appliances and LG, Electrolux, and Siemens. It offers the only SaaS platform that allows companies to efficiently manage both contracted and employed technicians. ServicePower offers a fully managed network service providers that can deliver field service in remote locations across North America or Europe. Our integrated field service management suite will help you deliver faster and more efficient service to your customers. Our self-service consumer portal empowers customers and delights them with real-time job status updates and field worker location. Two-way communication improves visibility through the service lifecycle, wherever they may be.
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Everest 7
Everest by Lynk Software, Inc., is a cloud-based complaint management and quality control software solution that supports large and mid-sized organizations in a variety industries. Everest is highly customizable and simple to use. It helps organizations improve service quality and customer loyalty by ensuring that every issue or concern is handled efficiently and promptly. Everest users can receive customer queries and complaints via various channels, including phone, email and mobile apps, remote call centers, and the company website.
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Pricing
Pricing Information:
Contact ServicePower for pricing details.
Integrations
No Integrations at this time
Company Details
Company:
ServicePower
Year Founded:
1996
Headquarters:
United States
Website:
www.servicepower.com/products/mobile-technician-enablement
Media
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Product Details
Platforms
SaaS
ServiceMobility Features and Options
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
ServiceMobility User Reviews
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